Warranty Clerk
3 weeks ago
Job Title: Warranty Admin Clerk (CSR)
Location: East Syracuse, NY 13057
Job Pay Rate: $19/hour on W2
Job Type: Contract role
Shift: Monday to Friday 08AM to 05PM
CANDIDATES WILL BE REQUIRED TO WORK ON SITE AT OUR FACILITY WITH AN OPPORTUNITY FOR SOME REMOTE WORK BASED ON SUCCESS AND EXPERIENCE.
Job Description:
Supports pre-delivery and after-sale support to customers which may include product ordering, availability and delivery.
How the Warranty Team supports our business:
Provide support to our Distributor Network
Communicate warranty coverage updates to our Distribution Network
Provide homeowners with warranty information
Ensure that product model/serial numbers are loaded into our system
Process escalated warranty claim exceptions
Communicate with Distributor Warranty Admins via email and telephone
The Warranty Admin Clerk position would provide administrative support to these functions (as well as other admin tasks) as needed under the direction of Senior Warranty Admin Staff and/or Management Team.
Job Requirements:
Excellent verbal and written communication skills
Experience keying/capturing all customer call details/interactions into a Customer Relationship Management system (CRM) (Salesforce experience is desirable)
Dependability and a strong work ethic is imperative to this position
Experience with Microsoft Office suite with a concentration in Word and Excel
Ability to navigate several open Internet tabs on multiple monitors
Computer experience to include simple tasks like copy/paste, find, google search, etc.
Data entry (web-based applications)
Attention to Detail (accuracy)
Ability to multi-task as well as take direction from multiple sources
Ability to interpret and follow standard work instructions and job aids
Ability to work in multiple systems at one time
“Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.”
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