Medical Scheduler

3 weeks ago

Henderson, United States Center For Sight Eva I Liang MD PC Full time
Job DescriptionJob Description

Primary Purpose:

Under the general direction of the Intake Manager and pursuant to the department’s P&P’s, to ensure the efficient operations of the Intake Department including but not limited to: answering incoming calls, scheduling patient appointments, answering scheduling and insurance questions, addressing concerns or complaints of patients, verifying patients insurance, and making calls back to patients.

Primary Duties: (*=essential function; other functions assigned no asterisk)

  • To prioritize receiving incoming calls from patients, providers and ancillary staff from other care facilities*
  • To promptly answer, prioritize and manage a large volume of calls daily, both inbound and outbound*
  • To be aware and responsive of incoming calls, minimizing the risk of dropped or missed calls, while maximizing patient care*
  • To demonstrate observable verbal and communication skills, including the ability to write or keyboard with few spelling errors and appropriate grammar*
  • To demonstrate observable customer skills including but not limited to: active listening, managing stressful situations with empathy, de-escalation, patience, sound judgement and adaptability*
  • To provide support to patients and staff by accurately scheduling appointments according to scheduling protocols, and directing calls and/or emails to the appropriate departments when voicemails are received*
  • To demonstrate a basic knowledge base of Ophthalmology*
  • To demonstrate intermediate skills in using Microsoft Windows applications*
  • To demonstrate accuracy when obtaining and entering demographic information into our EMR system. *
  • To demonstrate strong organizational skills
  • To demonstrate analytical skills and provide valid input
  • To consistently demonstrate the ability to work independently*
  • To demonstrate punctuality daily when reporting to work as well as completing assigned tasks.*
  • Other duties as assigned

Position Requirements:

  • Requires a High School diploma or equivalent
  • Requires a minimum of 2 years customer service and/or call center experience.
  • Requires intermediate software competency Microsoft Office
  • Requires the ability to learn new programs quickly
  • Requires typing rate of 45 wpm with minimal errors
  • Requires strong written and oral communication skills
  • Requires the ability to exhibit sound judgement when making decisions concerning patients and staff.
  • Requires ability to manage multiple job assignments under vary degrees of pressure (usually from deadlines).
  • Requires proven ability to work well in a team situation or any other role assigned
  • Requires the individual to be highly focused on patient care and customer service.
  • Requires exceptional interpersonal skills
  • Requires the ability to treat peers, superiors, subordinates, patients and all others with courtesy, professionalism and respect.

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