Lexus of Lexington Service Lane Manager

4 weeks ago


Lexington, United States MAP Automotive Group Full time
Job DescriptionJob DescriptionSalary: $65-85K+

Job Summary:

The Automotive Service Lane Manager is a key leadership role responsible for overseeing and optimizing the daily operations of the service lane at the dealership. This position involves managing service advisors, ensuring exceptional customer service, and facilitating the efficient flow of vehicles through the service process.


Responsibilities:

Team Management:

Supervise and lead the service advisor team, providing guidance, training, and support to ensure optimal performance.
Conduct regular team meetings to communicate objectives, share updates, and address any challenges.


Customer Service Excellence:

Ensure a high level of customer satisfaction by maintaining open communication, addressing customer concerns, and resolving issues promptly.
Train service advisors in customer service best practices and ensure consistent adherence to service standards.


Workflow Optimization:

Oversee the service lane workflow to ensure a smooth and efficient process from vehicle intake to delivery.
Collaborate with technicians and parts department to streamline service processes and minimize wait times for customers.


Appointment Scheduling and Coordination:

Manage appointment scheduling to optimize service lane capacity and ensure efficient allocation of resources.
Coordinate with the service scheduler and service advisors to balance workload and prioritize service orders.


Performance Monitoring and Reporting:
Monitor key performance indicators (KPIs) related to service lane efficiency, customer satisfaction, and advisor productivity. Generate regular reports for dealership management, highlighting areas of success and areas that may need improvement.


Training and Development:
Implement training programs for service advisors to enhance product knowledge, customer service skills, and adherence to company policies.
Encourage ongoing professional development and certification for service advisors.


Vendor and Supplier Relations:
Maintain positive relationships with vendors and suppliers to ensure timely and accurate delivery of parts and accessories.
Negotiate favorable terms and pricing to optimize the cost of goods sold.


Quality Control:
Implement and monitor quality control processes to ensure that service work meets dealership and manufacturer standards.
Address any issues related to service quality promptly and efficiently.


Requirements:

Proven experience in automotive service management or a related role.
Strong leadership and interpersonal skills.
Excellent customer service and communication abilities.
In-depth knowledge of automotive service processes and industry best practices.
Familiarity with dealership management software and service lane technology.
Ability to analyze data and implement improvements based on performance metrics.


This job description outlines the primary duties and qualifications required for an Automotive Service Lane Manager. It emphasizes the importance of leadership, customer service, workflow optimization, and performance monitoring to ensure the success of the service lane and overall customer satisfaction.




  • Lexington, United States MAP Automotive Group Full time

    Job DescriptionJob DescriptionSalary: $65-85K+Job Summary:The Automotive Service Lane Manager is a key leadership role responsible for overseeing and optimizing the daily operations of the service lane at the dealership. This position involves managing service advisors, ensuring exceptional customer service, and facilitating the efficient flow of vehicles...

  • Hospitality Concierge

    1 month ago


    Lexington, United States MAP Automotive Group Full time

    Job DescriptionJob DescriptionSalary: $12 hourlyLexus of Lexington is looking for a friendly, professional part-time Hospitality Concierge with excellent customer service and communication skills! Hours needed are as followed: Monday, Wednesday and Friday– 4:00PM-7:00PM (Reception)Saturday– 9:00AM-3:00PM (Cafe) Reception Job Duties Include:·     ...


  • Lexington, United States MAP Automotive Group Full time

    Job DescriptionJob DescriptionSalary: $13 hourlyLexus of Lexington is looking for a friendly, professional part-time Hospitality Concierge with excellent customer service and communication skills! Hours needed are as followed: Monday, Wednesday and Friday– 4:00PM-7:00PM (Reception)Saturday– 9:00AM-3:00PM (Cafe) Reception Job Duties Include:·     ...


  • Lexington, United States Chuy's - Lexington Full time

    Chuy's - Lexington is looking for hardworking and passionate individuals to join our restaurant as a full time or part time server. As a restaurant server, providing the customer with a memorable experience is key, and your role will be integral in making that happen. You'll be expected to answer menu questions, manage multiple tables, and support the rest...

  • Service Lane Porter

    2 weeks ago


    Lexington, United States Hyundai Motor America Full time

    Overall Summary Dealership Support Staff Education High School Experience Less than 1 year Additional Information Service lane porter assists the service writers in the service lane. Greet customers, prep cars for service, move cars to appropriate spots. Also help technicians with test drives and keeping dealership service lane clean. Employment...


  • Lexington, United States SERVPRO of Lexington Full time

    Job DescriptionJob DescriptionBenefits:401(k) matchingCompany carDental insuranceHealth insurancePaid time offVision insurance Servpro of Lexington is looking for a Construction Project Manager!Benefits:Servpro of Lexington offers: Competitive compensation Superior benefits Career progression Professional developmentAnd more!As a Construction Project Manager...


  • Lexington, United States Lexington Toyota Full time

    Job DescriptionJob DescriptionLexington Toyota is looking for a highly qualified individual to take on the role of Service Department Manager. This is a critical position that involves overseeing a busy service department, managing a team of 5 service advisors and 14 technicians, and ensuring the efficient and effective operation of the service...

  • Development Manager

    4 weeks ago


    Lexington, Kentucky, United States Lexington Philharmonic Full time

    The Lexington Philharmonic is seeking a development professional to oversee our fundraising initiatives and donor relations. The successful candidate will be responsible for collaboratively working with the Executive Director, Board of Directors, Music Director, and others to actualize a comprehensive resource development and stewardship program for the...


  • Lexington, Kentucky, United States Town of Lexington Full time

    The town of Lexington is committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. The town values and celebrates the diversity of the community, recognizing the contributions from all of our employees, visitors, businesses and residents that enrich the character and quality of life in Lexington. Therefore, to best...


  • Lexington, United States Town of Lexington Full time $30 - $36

    Duties:Oversees and coordinates recycling program activities; supervises the Town’s recycling facility; secures and maintains facility.  Operates loader and other equipment related to recycling operation.  Maintains records of materials dropped off at recycling center; oversees materials dumped at site.  Checks permits of customers bringing material to...

  • Service Advisor

    1 month ago


    Lexington, United States Lexington Motor Sports Full time

    Job DescriptionJob DescriptionUnited Motorsports in Lexington, KY is looking for an experienced Service Advisor to join our growing team. We are looking for candidates that have an eagerness to learn about current and new product offerings and are organized, detail-oriented, and have strong communication skills. With a continuously growing dealer network, we...


  • Lexington, KY, United States Langer Recruiting, LLC Full time

    We are looking for experienced Class A CDL Drivers in the Lexington area for a dedicated lane. Drivers are home weekly, hauling dry van loads in KY and bordering States.Drivers on these accounts earn an average of $1,900 weekly and are eligible for benefits after 30 days.RequirementsMust be 21 or olderValid Class A CDL12+ Months recent T/T experiencePay &...


  • Lexington, Kentucky, United States University of Kentucky, Internal Medicine Full time

    We are a practice of more than 90 hospitalists who are engrained in leadership roles throughout the healthcare system. We are looking for hospitalists who want to build a career in hospital medicine. We offer opportunities for professional development in medical education, quality improvement, research, business, and leadership. We have multiple service...


  • Lexington, Kentucky, United States Town of Lexington Full time

    The Senior Economic Development Coordinator will be responsible for managing the administrative aspects of the Economic Development Office, including budgeting and financial management of the Liberty Ride Bus Tour, Battle Green Guide programs, procurement, supervising tourism staff, developing and implementing marketing initiatives, writing and managing...


  • Lexington, United States Lexington Rescue Mission Part time $20,000

    Summary: The Annual Giving Coordinator is responsible for ensuring donors receive exceptional care and service. This position also supports the efforts of the development team to acquire new donors, build strong and lasting relationships with donors, and raise the revenue needed to support the ministry of the Mission. Responsibilities: Assist in...


  • Lexington, United States Lexington Clinic Full time

    Lexington Clinic is seeking a BC/BE Radiologist with fellowship training in Breast Imaging to join a high volume state-of-the-art accredited Center for Breast Care in Lexington.This is a 100% breast imaging opportunity. The new physician will be joining a team of highly trained/sub-specialized Radiologists as well as a dedicated Breast Surgeon.The Center for...


  • Lexington, United States Lexington Clinic Full time

    Lexington Clinic is seeking a full-time, BOARD-CERTIFIED CARDIAC ELECTROPHYSIOLOGIST AND A BOARD-CERTIFIED INTERVENTIONAL CARDIOLOGIST to join a very busy practice in Lexington, Kentucky. The group consists of four full-time, board-certified cardiologists and two advanced practice providers. The cardiologists hold privileges at an adjacent open-heart...


  • Lexington, KY, United States Lexington Clinic Full time

    Lexington Clinic is seeking a skilled, compassionate, comprehensive Ophthalmologist to join our busy practice on a full-time basis. Expertise, or interest, in glaucoma or medical retina management is advantageous but not required. The Lexington Clinic ophthalmology practice provides exceptional eye care to our community. With a focus on patient-centered...


  • Lexington, Kentucky, United States Carilion Clinic Full time

    Excellent opportunity for a Hospitalist at Carilion Rockbridge Community Hospital, a 25-bed acute care critical access facility located in Lexington, Virginia. Position requires a broad knowledge base in common general medical conditions and confidence in providing care in a setting with limited specialty support required. Must be prepared to provide pre and...


  • Lexington, Kentucky, United States Envision Physician Services Full time

    Envision Physician Services is searching for a FT, PT, & PRN Emergency Medicine Physician to join the practice at Lafayette Medical Center in Lexington, MO. Physician Requirements: Must be Board Certified/Board Eligible in Emergency Medicine (ABEM/AOBEM) or Family Practice/Internal Medicine Board Certified with Emergency Medicine experience Position...