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Microfocus QC

2 months ago

Coppell, United States Dudas IT Resources & Advisory Inc Full time
Job DescriptionJob Description

Description: Lead Tools Support Engineer

Location: Texas - hybrid

6 mths CTH perm at 55hr. w2

2 round interview process

 

Description:

In this position, you will be reporting to Direct Delivery (DPO COE) organization and support engineering project teams on ALM (application lifecycle management) tools related topic such as – tool roll out, configuring tools to project and business needs and training. Additionally, you will be the first point of contact for user management, troubleshooting, co-ordination with IT on ALM tool related topics.

 

  • Ability to work effectively across functional and geographic boundaries in the interest of the customer and business (required).
  • Excellent organizational and interpersonal skills (required).
  • Excellent time management skills (required).
  • Excellent written and verbal communication skills (required).
  • Excellent analytical and problem-solving skills (required).
  • Ability to work independently with minimal supervision (required).

 

Job Responsibilities:

  • Micro Focus ALM Admin
  • Responsible to administrate QC server licenses.
  • Responsible to creating new users.
  • Responsible to create new projects.
  • Usage Monitoring and reporting.
  • Quality Center Customization support.
  • Work closely with all engineering domains to support on ALM tool related topics.
  • Support PMT organization to deploy current and new tool suites to engineering projects.
  • Develop training material and train users on using the ALM tool per the process.
  • Develop training material and train team on how to support ALM tool for user community.
  • First point of contact to users on ALM tool related topics i.e., tool usage, issue resolution, etc.
  • Support users by creating tool related scripting and automation of repetitive tasks.
  • Support engineering teams to extract charts and dashboards from the ALM tools.
  • Support Configuration Manger, Change and Problem Resolution manger to monitor and extract audit reports from the ALM tools.
  • Pilot new tools, perform tests with IT organization before upgrade or new tool roll out.
  • Monitoring
  • Support multiple projects across different time zones.
  • Administrative tasks for Application Maintenance
  • Microfocus QC / ALM / Octane installation, upgrade and environment design
  • Migration of projects to latest version of the application
  • New patch implementation
  • Validation and verification of the upgraded environment and projects
  • Microfocus QC /ALM / Octane project creation and maintenance
  • Monitor and proactive management of centralized shared tools services such as license servers, databases, application services and infrastructure that underpins these.
  • Integration with other Microfocus and 3rd Party tools with QC / ALM / Octane.
  • Administrative tasks for implementing MF QC / ALM functionality.
  • Experience implementing new functionality.
  • Customization and configuration of the project as per the project requirement (user roles, project entities, Alerts, Workflows etc.)
  • Designing and developing workflows and configurations
  • Development of template projects and cross project customization
  • Customizing within the dashboard/reporting module
  • Identify, analyze, and mitigate project and operational risks.
  • Ability to coordinate activities with various technical teams (network, database, and architecture) to structure solutions.
  • Development and communication of tool usage and best practices
  • Understanding and developing SQL queries
  • Experience in V B scripting and Microfocus QC / ALM OTA API
  • Knowledge of macro creation
  • Ability to handle multiple priorities and assess and adjust quickly to changing priorities.
  • Ability to think of new solutions and be proactive to go with a can-do attitude.
  • Proven verbal and written skills to communicate / report both technical and non-technical audiences.

Leadership Expectations:

  • Champion Inclusion: Embrace individual differences and create an environment of support, belonging and trust. Invite every voice, every day.
  • Communicate Clearly: Listen to understand, ask questions for clarity and deliver messages with purpose. Be intentional to ensure your message is understood.
  • Cultivate Relationships: Show care and compassion for others and authentically build networks across functions. Partner up, down, and across to enable enterprise results.
  • Instill Ownership: Ensure accountability, manage execution, and mitigate risk to deliver results. Instill initiative-taking to make a positive impact.
  • Inspire Growth: Develop yourself and others through coaching, feedback, and mentorship to meet career goals. Build capabilities of others, strengthen our organization.
  • Propel Change: Think critically, respectfully challenge, and create innovative ways to drive growth. Be bold and challenge to make things better.

 

Qualifications

Minimum of 6 years of related experience

Bachelor's degree preferred or equivalent experience.

Company DescriptionFULL LIFE CYCLE
Recruitment Services
Dudas IT/ Zar IT Solutions is a minority and woman-owned business offering companies throughout the US end-to-end recruitment of the most qualified, talented, and reliable candidates to fill contract, contract-to-hire and direct hire positions.

Our process includes:

Identify Needs
Research and Plan
Job Description Design
Job Posting
Search & Identify Candidates
Resume Review & Processing
Screening
Execute HiringCompany DescriptionFULL LIFE CYCLE \r
Recruitment Services \r
Dudas IT/ Zar IT Solutions is a minority and woman-owned business offering companies throughout the US end-to-end recruitment of the most qualified, talented, and reliable candidates to fill contract, contract-to-hire and direct hire positions. \r
\r
Our process includes: \r
\r
Identify Needs \r
Research and Plan \r
Job Description Design \r
Job Posting \r
Search & Identify Candidates \r
Resume Review & Processing \r
Screening \r
Execute Hiring