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ALM Tools Admin

4 weeks ago

Coppell, United States Dexian Full time

Lead Tools Support Engineer
Location: Texas-hybrid
CTH

 In this position, you will be reporting to Direct Delivery (DPO COE) organization and support engineering project teams on ALM tools related topic such as - tool roll out, configuring tools to project and business needs and training. Additionally, you will be the first point of contact for user management, troubleshooting, co-ordination with IT on ALM tool related topics.

Job Responsibilities

  • Responsible to administrate QC server licenses.
  • Responsible to creating new users.
  • Responsible to create new projects
  • Usage Monitoring and reporting.
  • Quality Center Customization support.
  • Work closely with all engineering domains to support on ALM tool related topics.
  • Support PMT organization to deploy current and new tool suites to engineering projects.
  • Develop training material and train users on using the ALM tool per the process.
  • Develop training material and train team on how to support ALM tool for user community.
  • First point of contact to users on ALM tool related topics i.e., tool usage, issue resolution, etc.
  • Support users by creating tool related scripting and automation of repetitive tasks.
  • Support engineering teams to extract charts and dashboards from the ALM tools.
  • Support Configuration Manger, Change and Problem Resolution manger to monitor and extract audit reports from the ALM tools.
  • Pilot new tools, perform tests with IT organization before upgrade or new tool roll out.
  • Support multiple projects across different time zones.
  • Administrative tasks for Application Maintenance
  • Microfocus QC / ALM / Octane installation, upgrade and environment design
  • Migration of projects to latest version of the application
  • New patch implementation
  • Validation and verification of the upgraded environment and projects
  • Monitor and proactive management of centralized shared tools services such as license servers, databases, application services and infrastructure that underpins these.
  • Integration with other Microfocus and 3rd Party tools with QC / ALM / Octane

Qualifications

  • Minimum of 6 years of related experience
  • Understanding and developing SQL queries
  • Bachelor's degree preferred or equivalent experience.
  • Experience in V B scripting and Microfocus QC / ALM OTA API
  • Knowledge of macro creation
  • Ability to handle multiple priorities and assess and adjust quickly to changing priorities.
  • Ability to think of new solutions and be proactive to go with a can-do attitude.
  • Proven verbal and written skills to communicate / report both technical and non-technical audiences.
  • Ability to coordinate activities with various technical teams (network, database, and architecture) to structure solutions.
  • Excellent organizational and interpersonal skills (required)
  • Excellent time management skills (required)
  • Excellent written and verbal communication skills (required)
  • Excellent analytical and problem-solving skills (required)
  • Ability to work independently with minimal supervision (required)
  • Ability to work effectively across functional and geographic boundaries in the interest of the customer and business (required)

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.


Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit to learn more.


Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.