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Billing and Logistics Support Specialist

3 months ago

Hollywood, United States CPS Products Full time
Job DescriptionJob Description

Job Summary

As a Billing and Logistics Support Specialist in the Technical Support Department, you will play a vital role in ensuring efficient billing and payment processes and logistical operations to support the field service network and CPS customers. Your responsibilities will involve managing repair cases and warranty claims to ensure prompt payment to service centers, coordinating logistics for repair activities, and maintaining accurate records to facilitate smooth operations.

Minimum Job Requirements

- High school diploma or equivalent; associate’s or bachelor’s degree in a related field is a plus.

- Prior experience in billing, logistics, customer service, or administrative support roles preferred.

- Strong attention to detail and organizational skills.

- Proficiency in using logistics tools and MS Office applications.

- Excellent communication and interpersonal abilities.

- Ability to multitask and prioritize tasks effectively in a fast-paced environment.

- Knowledge of repair and maintenance processes is a plus.


Job Duties / Responsibilities

1. Process warranty cases, billing requests and invoices accurately and in a timely manner.

2. Handle billing inquiries from customers and internal stakeholders, providing assistance and resolving issues as needed.

3. Coordinate logistics for repair activities, including scheduling shipments, tracking inventory, and managing returns.

4. Collaborate with repair technicians and support teams to ensure seamless coordination of repair services.

5. Maintain accurate records of billing transactions, logistics activities, and repair schedules.

6. Assist in optimizing billing and logistics processes to improve efficiency and customer satisfaction.

7. Communicate with customers regarding billing information, shipping updates, and service timelines.

8. Support the technical support team with administrative tasks related to billing, logistics, and customer service.

9. Manage the flow and assignment of e-mail inquiries to ensure each inquiry is acted upon by a team member.

10. Publish weekly performance reports on service part back orders, call statistics and volume.

11. Ensure compliance with company policies and procedures related to billing, logistics, and data management.

Physical Requirements

  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.