Director or Risk and Compliance

2 weeks ago

The Woodlands, United States Woodforest Acceptance Solutions Full time
Job DescriptionJob Description

Description:

Director of Merchant Risk and Compliance is responsible for overseeing and directing the security posture as well as meeting regulatory and voluntary compliance objectives for the business. This individual will report directly to the CEO and will coordinate the activities of multiple partners while also leading a small team. They will own the security risk register and their success will be measured by their ability to prioritize risk mitigation, evangelize modern security practices, and meet defined security and compliance targets; operating within WAS’s established risk appetite and in accordance with laws, regulatory guidance and policies/procedures.  This position is a unique opportunity to be a key player in a fast-paced and innovative company.

Key Responsibilities:

·         Oversee merchant risk team(s) fostering a collaborative and high-performance culture; training, coaching, hiring, recommending discipline and/or terminations.

·         Develops, coordinates, and performs risks assessments of operations, functions, products, and service-related activities; identifies and analyzes risks and controls and documents the results.

·         Manages timely completion and quality of ongoing risk assessments and related documentation by staff; provides guidance and feedback to less experienced analysts.

·         Responds to internal and external audits, exams and requests for information. Assist in the evaluation of audit and examination findings and implementation of corrective action and needed responses.

·         Facilitates risk discussions and reviews of assessment results with management; promptly escalating material concerns of breaches of laws, rules, policies and/or standards; makes recommendations on issues and ensures corrections and effective controls are implemented.

·         Develops techniques, tools, policies, and procedures that support the business’ risk mitigation and compliance strategies.

·         Performs research and analysis on industry’s best practices and regulatory requirements that may impact Merchant Acquiring programs, projects and processes; monitors new or changing standards and updates programs, procedures, or processes when applicable.

·         Establishes internal quality monitoring and auditing processes.

·         Develops internal processes, checklists, and procedures for monitoring existing accounts.

·         Implements processes to ensure the accuracy of data entry for confidential and time-sensitive information.

·         Reviews merchant processing transactions in accordance with the Merchant Risk Policy.

·         Review merchant files for accuracy and completeness; assist team with making the necessary contacts to gather missing information.

·         Encourages team to maintain and build positive relationships with all customers.

·         Supervises team members to ensure the quality and timely completion of risk and compliance reports/projects.

·         Guides department in attaining overall objectives to ensure compliance with regulatory guidelines.

·         Performs Quality Assurance reviews from samples of the reports.

·         Creates ongoing monthly training for staff based on the content of the Quality Assurance reviews conducted.

·         Monitor merchant credit card processing activity using different risk monitoring tools, reports, and applications.

·         Immediately addresses identified quality assurance matters and recommends corrective action as appropriate to management.

·         Assists the CEO and/or other senior leaders with special tasks or projects as assigned.

 

Competencies Required:

·         Strong attention to detail and high concern for data accuracy with the ability to follow directions and apply proper policies, procedures, and guidelines.

·         Familiarity with banking policies, procedures, laws and regulations as they related to the Bank Secrecy Act with working knowledge of knowledge of Anti-Money Laundering and Currency Transaction Report activity review and filing requirements.

·         Proficiency with, or ability to quickly gain proficiency with, banking account monitoring and compliance software tools, and Microsoft Office applications.

·         Strong analytical and problem-solving mindset, with abilities in analyzing data patterns and investigating customer transactions.

·         Strong organizational and time management skills, with the ability to multi-task, maintain accuracy, and meet deadlines in a fast-paced, high-volume environment.

·         Strong verbal and written communication skills with the ability to maintain confidentiality and professionalism while interacting with regulators, customers and internal team members.

·         Ability to follow directions, apply proper policies, procedures and guidelines and make objective decisions based on analysis of data and patterns.

·         Self-starter possessing the ability to work independently while supporting a team environment.

 

Minimum Qualifications/Experience:

·         7+ years of relevant industry experience (payments, merchant services, card brands, risk management, audit, operational risk, compliance, etc.)

·         3+ years of management or supervisory experience required.

 

 Formal Education & Certification: 

·         Bachelor’s Degree in Business Administration, Banking, Finance, or related field preferred.

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