Intake and Process Service Specialist
2 weeks ago
FLSA Status: Nonexempt (Part-time with full-time potential)
Location: Corporate Office (Tampa, Florida)
Expected Hours: Monday - Friday 20-35 hours per week
This position handles case intake, monitors, reviews, and responds to intake emails, manages a case load of process service tasks, organizes and delegates all process service requests, and communicates effectively with staff and clients. Applicants must be capable of managing a case load and perform well in a fast-paced work environment.
What might your typical day include?
- Plan, organize, and coordinate your work assignments;
- Monitor and answer phones;
- Monitor and review intake emails;
- Filter and assign emails to respective staff;
- Set up and assign cases;
- Process incoming legal documents and tasks from clients;
- Receive, process, assign, and manage a case load of legal service requests;
- Communicate and provide updates and suggestions to clients on their service requests;
- Process and complete signed affidavits for client's service requests
How do you know if you're qualified?
The qualified candidate should possess the following qualifications:
- Organized and able to manage a case load;
- A detail oriented mindset;
- Proficiency with Microsoft Office and Adobe Acrobat;
- Quickly adapt and learn new software systems;
- Ability to prioritize tasks effectively and execute quickly;
- Excellent communication skills to communicate effectively both in writing, and in-person;
- Able to maintain strict confidentiality (keep a secret);
- Possess a desire for continued growth and learning;
- Utilize deductive reasoning and the ability to make sound, independent decisions;
- Perform well in a fast-paced work environment;
- Ability to work well with other professionals, including attorneys, paralegals, accountants, and experts;
- Ability to work within Tampa, FL
What can we provide to you as a valued member of our team?
- A great company culture focused on family, teamwork, excellence, and personal and professional growth;
- A work environment focused on growth, challenge, flexibility, impact, and autonomy;
- Off nights and weekends;
- Off during federal holidays;
- State-of-the-art company provided equipment, including all the necessary tools to excel in this profession
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