OPS Engineer
3 weeks ago
JOB SUMMARY:
The OPS Engineer – Tier II plays a pivotal role in maintaining the integrity and efficiency of our clients' IT infrastructures. With a minimum of 3 years of experience in network and computer communications analysis and troubleshooting, this position is responsible for the triage, proactive monitoring, troubleshooting, and timely resolution of incidents within our customers' IT environments.
POSITION RESPONSIBILITIES:
- Upholds a “customer first” approach to ensure exceptional customer satisfaction
- Proactive monitoring and maintain of our customers’ networks and infrastructure
- Demonstrate proactive problem-solving, research and troubleshooting skills using specific product knowledge, system tools, and established SOPs.
- Takes ownership of issues, promptly responds to alarms, alerts and customer raised requests
- Thoroughly documents all issues within the incident ticketing system
- Provides clear and consistent communication with both internal and external stakeholders
- Resolve problems within defined SLAs.
- Possess a working knowledge of Internet, URLs, email, LAN/WAN, Active Directory, DNS, DHCP, VPN, VOIP, Windows, MAC OSX, Apple iOS, Android, and Telephony principles.
- Maintains upkeep of training materials and process information for the OPS Center, including Standard Operating Procedures (SOPs), Job Aids, RunBooks, and applications.
- Effectively manage ticket load, ensuring timely resolution.
- Collaborate with internal & external resources to resolve all Tier I & Tier II issues
- Identify and escalate any issues that can’t be resolved by Tier I & Tier II resources
- Understands all managed services offered and clients environments
- Demonstrate an understanding of effective troubleshooting skills and the ability to use them
- Maintains upkeep of training materials and process information for the OPS Center
- Motivate others and lead by example in a team environment
- Available to work up to 12-hour shifts and capable of handling complex situations
TECHNICIAL SKILL & CERTIFICATIONS:
- Bachelor’s degree in a scientific/technical or related discipline - or - equivalent experience preferred
- Previous experience with configuring and troubleshooting corporate network environments
- Strong commitment to continuing education in areas such as: (network engineering, cloud computing architecture, data center engineering, security engineering, cyber-security engineering)
- Ability to work off hours, weekends, or night shift as required to support a 24 x 7 Operations Center
- Professional office demeanor and attire.
- Valid driver’s license and current insurance, as well as a good driving record.
- Excellent oral and written communication skills.
- The ability to lift up to 50 lbs
- CCNA or CCNP preferred
Preferred Personal Qualities:
- Has a passion for IT and for providing world-class customer service
- Thrives in a fast-paced work environment and ability to multitask
- Self-starter who takes initiative, is open minded and is a team player
- Demonstrates integrity, accountability, and professionalism
- Excellent oral and written communication skills
- Manages time effectively; meets deadlines
YEARS OF EXPERIENCE: +3 years of experience or more in System Engineering or Network Engineering or Network Operations Center supporting Tier II technical requests
SECURITY CLEARANCE: N/A
BENEFITS:
Benefit offerings include medical, dental, vision, life insurance, disability, flexible spending accounts, paid holidays, flexible PTO program, 401k program. Come join a Top Places to Work organization
U.S. Citizenship is required for all positions at Zivaro, due to security clearance and government/federal contracts held by Zivaro.
EEO STATEMENT
ZIVARO fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, disability, sexual orientation, gender identity or any other basis prohibited by federal, state or local law. In accordance with requirements of the Americans with Disabilities Act, it is our policy to provide reasonable accommodation upon request during the application process to eligible applicants in order that they may be given a full and fair opportunity to be considered for employment. As an Equal Opportunity Employer, we intend to comply fully with applicable federal and state employment laws and the information requested on this application will only be used for purposes consistent with those laws.
40
40
-
OPS Engineer
4 weeks ago
Denver, United States Zivaro Inc Full timeJob DescriptionJob Description*This position is Hybrid with 1+ day per week on-site in the Denver Office as neededJOB SUMMARY:The OPS Engineer – Tier II plays a pivotal role in maintaining the integrity and efficiency of our clients' IT infrastructures. With a minimum of 3 years of experience in network and computer communications analysis and...
-
OPS Engineer
4 weeks ago
Denver, United States Zivaro Inc Full timeJob DescriptionJob Description*This position is Hybrid with 1+ day per week on-site in the Denver Office as neededJOB SUMMARY:The OPS Engineer – Tier II plays a pivotal role in maintaining the integrity and efficiency of our clients' IT infrastructures. With a minimum of 3 years of experience in network and computer communications analysis and...
-
OPS Engineer
4 weeks ago
Denver, United States Zivaro Inc Full timeJob DescriptionJob Description*This position is Hybrid with 1+ day per week on-site in the Denver Office as neededJOB SUMMARY:The OPS Engineer – Tier II plays a pivotal role in maintaining the integrity and efficiency of our clients' IT infrastructures. With a minimum of 3 years of experience in network and computer communications analysis and...
-
OPS Engineer
2 weeks ago
Denver, United States Zivaro Inc Full time $80,000 - $95,000Job DescriptionJob Description*This position is Hybrid with 1+ day per week on-site in the Denver Office as neededJOB SUMMARY:The OPS Engineer – Tier II plays a pivotal role in maintaining the integrity and efficiency of our clients' IT infrastructures. With a minimum of 3 years of experience in network and computer communications analysis and...
-
OPS Engineer
2 weeks ago
Denver, United States Zivaro Inc Full time $80,000 - $95,000Job DescriptionJob Description*This position is Hybrid with 1+ day per week on-site in the Denver Office as neededJOB SUMMARY:The OPS Engineer – Tier II plays a pivotal role in maintaining the integrity and efficiency of our clients' IT infrastructures. With a minimum of 3 years of experience in network and computer communications analysis and...
-
Intern/Co-Op - Chemical Engineer - Fall 2024
4 weeks ago
Denver, United States ADVANCED ENERGY MANAGEMENT, INC. Full timePress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert Title: Intern/Co-Op - Chemical Engineer - Fall 2024 ABOUT ADVANCED ENERGY Advanced Energy (Nasdaq: AEIS) is a global leader in the design and manufacturing of highly engineered, precision power conversion, measurement and control solutions for...
-
Civil/Structural Engineer
1 week ago
Denver, United States ITR Full timeJob DescriptionJob DescriptionCivil/Structural EngineerLocation: The position will be hybrid (on-site and remote). Subcontractor Personnel will work 8 AM – 5 PM Mountain Time, Monday-Friday unless otherwise directed. When onsite, will be at Golden, CO location. Job Description Summary:A Department of Energy facility is seeking a skilled Civil/Structural...
-
Lead Cloud Infrastructure Engineer
2 weeks ago
Denver, Colorado, United States Angi Full timeAngi is revolutionizing the home services sector, fostering a space where homeowners, service providers, and employees feel truly at home. Our platform simplifies the process of connecting with qualified professionals for a variety of indoor and outdoor tasks, renovations, and more. We aim to be the ultimate destination for all home-related needs, empowering...
-
Denver, United States Kroger Full timeJob Description Are you a dynamic creative thinker with a passion for food? Are you eager to gain hands-on experience in a fast paced innovative environment? Are you looking for an internship where you can utilize your newly acquired education, skills, and experience to help get your career started? Kroger is looking for current college students who are...
-
Electrical Engineering Co-op
1 week ago
Denver, Colorado, United States R K Tongue CO Inc Full timeCompany Overview:At R K Tongue CO Inc, we take pride in our ability to design and execute projects that shape the future. Our commitment to fostering a diverse and inclusive work environment allows us to leverage unique perspectives and innovative solutions.Position Summary:The role of an Engineering Technician is essential within our diverse and dynamic...
-
CO-OP - Electrical Engineering (Control Systems)
4 weeks ago
Denver, United States R K Tongue CO Inc Full timeAt Fluor, we are proud to design and build projects and careers. This requires teams that are as unique as the projects we execute. We are committed to fostering a work environment that embraces Diversity, Equity, and Inclusion (DE&I) for all so our employees and stakeholders benefit from the creative solutions derived as a result of embracing...
-
Electrical Engineering Co-op
1 week ago
Denver, Colorado, United States R K Tongue CO Inc Full timePosition Overview:At R K Tongue CO Inc, we take pride in our ability to design and execute projects while nurturing the careers of our team members. Our diverse workforce is essential to our success, and we are dedicated to promoting an inclusive work environment that values Diversity, Equity, and Inclusion (DE&I).Role Responsibilities:The primary objective...
-
Commissioning Engineer
1 month ago
Denver, Colorado, United States ProSphere Full timeOverview This position will provide and supervise Commissioning services as part of the Site Operations' (Site Ops) Architect Engineering Support (AES) group for operations and construction projects in support of the research mission at NREL's three campuses: South Table Energy Park, South Table Mountain and the Flatirons Campus, as well as leased...
-
Junior Electrical Control Systems Engineer
1 week ago
Denver, Colorado, United States Mead and Hunt Full timePosition Overview:Mead & Hunt, a prominent national architectural and engineering firm, has been delivering exceptional services across various sectors for over a century. We are currently seeking a Junior Electrical Control Systems Engineer to join our Engineering, Procurement, and Construction (EPC) Group.Key Responsibilities:Engage in instrumentation and...
-
Design Engineer
1 month ago
Denver, United States Wanzl North America Full timeJob DescriptionJob DescriptionPosition OverviewThe Design Engineer 1 (Driveworks) is a vital member of the R&D’s engineered-to-order (ETO) team at Wanzl North America (WNA), tasked with developing innovative and cost-effective design solutions that cater to a broad range of product lines. The role involves leveraging SolidWorks and Driveworks to automate...
-
Entry Level Electrical Controls Engineer
4 days ago
Denver, United States Mead & Hunt Full timeEntry Level Electrical Controls Engineer Mead & Hunt is a national, full-service architectural and engineering firm that has been serving markets for well over a century. We provide clients with expert planning, architecture design, engineering, environmental and construction administration services across a wide variety of market sectors, including...
-
Colorado Field Engineer Intern- Summer 2025
4 days ago
Denver, United States Flatiron Construction Full timeCome intern with us in the Denver Area! Work and train with the industry's finest professionals! Flatiron's Intern Program Summer 2025 provides challenging and rewarding work opportunities for college students majoring in Civil Engineering and Construction Management. As an Intern, you will be given the opportunity to apply your academic training and skills...
-
Colorado Field Engineer Intern- Summer 2025
20 hours ago
Denver, United States Flatiron Construction Full timeOverview: Come intern with us in the Denver Area! Work and train with the industry's finest professionals! Flatiron's Intern Program Summer 2025 provides challenging and rewarding work opportunities for college students majoring in Civil Engineering and Construction Management. As an Intern, you will be given the opportunity to apply your academic training...
-
Commissioning Engineer
1 month ago
Denver, United States ProSphere Full timeOverview This position will provide and supervise Commissioning services as part of the Site Operations’ (Site Ops) Architect Engineering Support (AES) group for operations and construction projects in support of the research mission at NREL’s three campuses: South Table Energy Park, South Table Mountain and the Flatirons Campus, as well as leased...
-
Chemical Engineering Intern
5 days ago
Denver, Colorado, United States ADVANCED ENERGY MANAGEMENT, INC. Full timeABOUT ADVANCED ENERGY MANAGEMENT, INC.Advanced Energy Management, Inc. is a premier organization specializing in the design and production of advanced power conversion, measurement, and control solutions tailored for critical applications across various sectors.With a legacy of excellence spanning four decades, we are dedicated to empowering innovation in...