Fiber Change Management Analyst
4 weeks ago
Opportunity to work with a leader in the telecommunications industry We are seeking a telecommunications Fiber Change Management Analyst responsible for coordinating and/or managing maintenance events within Fiber network, minimize disruption to customer base and ensure affected customer's service is restored in a timely manner.
Responsibilities include:
- Maintenance Coordination - Provide internal and vendor maintenance management. MOP Assessment, maintenance event approval.
- Impact Analysis - circuit impact research, assessment and validation
- Conflict Assessment - Internal, vendor and customer scheduling and coordination
- CM Support Line - Logging maintenance progress in the field. Remote troubleshooting to support calls from technicians in the field.
- Diagnose, troubleshoot and clear alarms as reported by the NMS events logs, as a result of change management activity
- Primary point of contact for all Change Management SA inquiries
- Hands on experience within the following areas: SONET, IP protocols, routing, Layer 2 switching, WDM, Dark Fiber services, OTDR testing
- 3-5 years telecommunications experience required
- Excellent customer service skills
- Excellent attention to detail
- CISCO routers and switches CISCO ONS, Lucent DMX, Juniper MX and EX series
- Experience with MRV, BGP, IPv6 and/or JUNOS a plus
- NMS Alarm Monitoring
- Working knowldge within a circuit inventory system - I.e. OSP Insight and Netcracker, NOC or Ops expeirnece, Nortel 6500/5200, Lambda, Unite, Infinera
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Fiber Analyst
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