NOC Analyst

4 weeks ago

Miami, United States WAVSYS Full time
Job DescriptionJob Description

Position Summary
Overall duty is to coordinate and or manage maintenance events within Fiber’s Network such that we minimize disruption to our customer base, and ensure that each affected customer’s service is restored in timely manner.

Job Responsibilities

  • Maintenance Coordination- Internal and Vendor Maintenance Management. MOP Assessment. Maintenance Event Approval. Impact Analysis- Circuit Impact Research, Assessment, and Validation.
  • Conflict Assessment-Internal, External Maintenance & Network Outage Conflict Resolution. Internal, Vendor and Customer Scheduling & Coordination. Research customer Information to ensure each customer is properly notified. Proactive Customer Communication & Notifications
  • CM Support Line - for logging maintenance progress in the field. Not field based but remote troubleshooting to support calls from technicians in the field.
  • Diagnose, troubleshoot, and clear alarms as reported by our NMS events logs, as a result of Change Management activity
  • Serve as the primary point of contact for all Change Management SA inquiries. Various Record Validation Projects.


Job Knowledge

  • Hands on Experience and working knowledge within the following areas: SONET, IP protocols and routing, Layer 2 switching, WDM, Dark Fiber services and OTDR testing.
  • 3-5 years telecommunications experience required. Good judgment, concentration, and decision-making skills.
  • Display good customer service techniques with a strong commitment to Customer Care, as the customer’s advocate. Extreme attention to detail.
  • Good organizational skills. Ability to multitask. Must possess a positive attitude. Cross functional team player

Experience with:

  • Cisco routers and switches Cisco ONS Lucent DMX Juniper MX and EX series
  • Experience with MRV. Experience with BGP, IPv6, and or JUNOS a plus

Required

  • Solid experience with standard MS Office Product Set
  • NMS alarm monitoring
  • Working Knowledge within a Circuit Inventory System- IE. OSP Insight and Netcracker, NOC or Ops experience, Nortel 6500/5200Lambda Unite, Infinera
Company DescriptionWAVSYS is a national solutions company offering contract, permanent and turnkey staffing solutions by leveraging its international network of 20 offices covering USA, Canada, and the UK.Company DescriptionWAVSYS is a national solutions company offering contract, permanent and turnkey staffing solutions by leveraging its international network of 20 offices covering USA, Canada, and the UK.

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