Billing Specialist

1 week ago

East Peoria, United States I3 Broadband LLC Full time
Job DescriptionJob DescriptionJob Summary:

The Billing Specialist will work with customers and staff across all i3 Broadband service areas. They will provide billing support to residential customers, business customers, and staff, to answer billing-related questions through various forms of contact. The right candidate will be detail-oriented, analytical, and have excellent customer service skills.

Duties/Responsibilities:
  • Handle customer inquiries promptly and effectively through various communication channels.
  • Maintain up-to-date and accurate customer records.
  • Maintains confidentiality of sensitive information.
  • Collaborate in a team environment with coworkers and other departments to provide efficient and outstanding customer service.
  • Provide support and solutions for customers through email, inbound and outbound calls to follow up with customer inquiries and to verify customer satisfaction.
  • Work within our ticketing system to document all customer interactions using appropriate communication and information to help improve team performance.
  • Manage the status of account balances and identify inconsistencies

Required Skills/Abilities:

  • Willingness and desire to work in a fast-paced environment while maintaining a high level of attention to detail and quality results.
  • Must demonstrate excellent communication skills, both verbal and written, with a friendly and professional demeanor.
  • Ability to navigate between multiple screens to access and record the necessary information needed to resolve customer orders.
  • Adherence to laws and best practices when dealing with customers and data
  • Comfortable dealing with numbers and the processing of financial information.
  • Ability to work independently or with a team and maintain confidentiality.
  • Ability to handle and prioritize multiple tasks each day.
  • Must be detail-oriented with good organizational skills and attention to detail.
  • Must be available to work occasional nights, weekends, and holidays (with holiday pay) to fulfill the team schedule.
  • Willing to train, accept feedback and learn the job according to i3 standards.

Education and Experience:

  • Some data entry and customer service experience preferred.
  • High School diploma or equivalent required.
Physical Requirements:
  • Must be able to sit at a desk for extended periods, working at a computer up to 8 hours per day.
  • Ability to communicate orally and in writing.
  • Ability to physically operate personal computers, copy machines, telephones, and other common office machines and equipment.

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