Marketing Specialist and Account Coordinator

4 weeks ago

Knoxville, United States Safety Instruct - Safety Full time
Job DescriptionJob Description

Join our dynamic team at Safety Instruct, a leading provider of innovative video based training and software solutions. We pride ourselves on delivering exceptional customer experiences and building strong relationships with our clients. With a focus on creativity and growth, we are seeking a talented individual to join us.

 

Position Overview:

As a Marketing Specialist and Account Coordinator, you will play a crucial role in driving strategic marketing initiatives, ensuring customer satisfaction and nurturing client relationships. This multifaceted role offers a unique opportunity to blend customer-centricity with creative marketing strategies.

Be a part of a growing company where your voice matters  Working directly with the founder and the rest of the team to create marketing messages that resonate with audiences. This role has the opportunity to advance your career and can lead to further growth within the company.  

 

Key Responsibilities:

  • Marketing: Collaborate with the marketing team to develop and execute innovative marketing campaigns, content creation, and promotional strategies. Utilize your creativity to craft compelling messaging and engaging materials across various platforms.

  • Data Analysis: Analyze customer data and feedback to derive actionable insights for improving products, services, and customer experiences. Leverage analytical tools to track campaign performance and make data-driven decisions.

  • Documentation and Reporting: Maintain accurate records of customer interactions, transactions, and account details.

  • Customer Support: Provide exemplary customer support by promptly addressing inquiries, troubleshooting issues, and resolving concerns through various channels including phone, email, and live chat. Strive to exceed customer expectations at every interaction.

  • Account Management: Cultivate strong relationships with clients by understanding their needs, anticipating challenges, and proactively offering solutions. Serve as the primary point of contact for assigned accounts, ensuring their continued satisfaction and retention.

  • Other miscellaneous tasks as needed.



Qualifications:

  • Associate's degree or greater preferred, but not required in Marketing, Business Administration, Communications, or a related field.

  • Experience in customer support, account management, or marketing roles.

  • Excellent communication skills with a knack for building rapport and conveying complex ideas clearly and persuasively.

  • Strong problem-solving abilities and a customer-first mindset.

  • Demonstrated creativity and innovation in developing marketing strategies and materials.

  • Proficiency in Microsoft Office Suite, and basic data analysis tools.

  • Ability to multitask, prioritize tasks effectively, and thrive in a fast-paced environment.

  • A proactive and adaptable attitude with a willingness to learn and grow professionally.

  • Strong interpersonal skills with a proven ability to collaborate effectively within a team environment. 

  • Eagerness to acquire new skills, tackle unfamiliar challenges, and seize opportunities for personal and professional growth.

 

Benefits:

  • PTO and Federal Holidays off

  • 1099 position with ability to move to a W-2 after 30 days of employment

  • 8:30am-5:00pm Monday through Friday. No weekends required.

  • Private downtown parking included beside Market Square

  • Continuous learning and development opportunities.

  • Collaborative and supportive work culture with lots of room for advancement.

 

Join Us:

If you're a creative thinker with a passion for delivering exceptional customer experiences and driving impactful marketing initiatives, we want to hear from you Apply now to become a valuable member of our team at Safety Instruct. Grow your career with us as we shape the future of the training industry.

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