Epic Technical Lead

2 weeks ago


New York, United States Momentum Resource Solutions Full time
Job DescriptionJob Description

Epic Technical Lead

Responsibilities:

  • Epic Technical Support including:
    • System freezes
    • Chart locks
    • Monitoring of trends in performance
    • Monitoring/supervision of Hosting teams
    • Root Cause Analysis (RCA) follow-ups to verify process improvements
    • Browser + Network Whitelisting
    • Tickets/Escalations/Queue Management
  • Epic System Updates, Client Packs, Release Authorizations
  • Workstation and Printer Configuration
  • IT Lead for Downtime/Business Continuity (BCA):
    • BCA Strategy
    • BCA Audit/drills
    • BCA Monitoring (System Pulse/Kuiper)
    • Disaster recovery planning for Epic
    • Alternate/Backup Access + Emergency Public Access Gateway to Epic
  • Epic Cyber Security Initiatives:


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