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Patient Services Representative
4 months ago
Department: PSR Reports To: PSR Supervisors
FLSA Status: Non-Exempt Employee
Work Schedule: Set 8 Hour Shift Positions Supervised: None
Amounts of Travel Required: Moderate
POSITION SUMMARY: Coordinates and schedules patient testing, procedures, and follow ups. Provides patient education regarding pre-procedure, post-procedure, testing, and follow up instructions. Collect patient payments in accordance with patient benefits and fee schedules.
PRIMARY RESPONSIBILITIES
- Coordinates and schedules all patient in-office testing, procedures, and follow-ups. Provides and explains thoroughly and completely all testing and procedure instructions to patient.
- Faxes out-of-office procedures and testing orders to correct outpatient facilities. Provides and explains all instructions to patient.
- Faxes and provides patient with lab orders.
- Provides patient with orders and instructions. Follows up with facilities of patient completion. Obtains and ensures timely delivery of patient results.
- Follow up with patients who ask to schedule testing, procedures, and follow-ups for a later date. Maintains documentation in patient medical record in our EMR system.
- Call patients to follow up after cancellations and/or no-shows and reschedule accordingly. Document in medical record in our EMR.
- Physician liaison for the hospital, includes discharge orders, follow ups, and test scheduling.
- Collect patient payments in accordance with patient benefits and fee schedules.
- Close money collected batch, reconcile and complete by end of day.
- Coordinate with offices for testing referrals. Obtain orders and patient demographic information. Create patient charts and update patient demographics and insurance on record as needed.
- Answer phone calls and assist the administrative front desk team when needed.
- Send in prescriptions and prescription refills per the physicians' request.
QUALIFICATIONS
Education: High School Diploma or Equivalent is required.
Experience: One year experience preferred.
SKILLS AND ABILITIES
- Language – Ability to verbally communicate and understand details and instructions.
- Mathematical – Can perform basic mathematical calculations.
- Technical Aptitude – Comprehend medical topics and specialized information.
- Mental/Reasoning – Ability to exercise sound judgment, accurately take and record patient information, and assist with coordinating services.
PHYSICAL DEMANDS
Patient Care Coordinators must be able to sit for extended periods of time. The employee may occasionally have to bend, stretch, or stoop. Manual dexterity sufficient to use a keyboard is required. Normal range of vision and hearing is needed for the accurate completion of tasks.
WORK ENVIRONMENT
Working conditions are usually pleasant with the primary work environment being conducted in air-conditioned office space. The Patient Care Coordinator position requires the employee to work positively with other staff members, patients and third parties to fulfill his or her duties.Related keywords: healthcare, medical office, medical receptionist
Job Type: Full-time
Salary: $16.00 - $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: Multiple Locations
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
COVID-19 considerations:
All patients and employees are required to wear masks.
