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Ambulatory Services Representative Ii

1 month ago

Katy, United States Texas Children's Hospital Full time

We are searching for an Ambulatory Services Representative for our West Campus - someone who works well in a fast-paced setting and is team-oriented. In this position, you will provide excellent customer service as the first contact for patients, providers and staff accessing ambulatory clinics. You will expedite the outpatient check-in and check-out processes by reviewing appointment status using electronic appointment system to view information regarding appointment, insurance, and history. You will also collect pre-visit payments and communicate with the clinic liaison regarding factors impacting the patient visit and general clinic-patient flow. You will also secure the financial integrity of the patient's account by verifying benefits and obtaining referrals, authorizations, and pre-certifications.
- Do you think you have what it takes?**Qualifications**
- High school diploma or GED required
- 2-years experience in customer service required
- Healthcare and/or Scheduling experience preferred Bilingual in Spanish/English preferred

**Responsibilities**
- Performs patient registration procedures per department process.
- Obtains and verifies patient demographic data for each encounter.
- Confirms patient appointments, verifying patient demographics and insurance information.
- Enters, batches, and reconciles charges daily.
- Ensures that interpreter services are available for patients as needed.
- Provides basic office support including ordering and maintaining office/clinic supplies; maintaining office equipment; managing correspondence; copying, faxing, mailing and filing documents; and collecting and distributing mail.
- Serves in key role to assure most efficient patient throughput in exam rooms.

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