Resident Service Coordinator
6 days ago
General Responsibilities
Assist individual residents in obtaining the services and benefits needed to maintain an independent lifestyle, including information and advocacy; Empower residents to meet their own needs through educational programs on community services or Social Security benefits; Implement new services or increase availability of existing services to meet the needs of residents; Address social and recreational needs of the senior community; and assist family members and the community in understanding the changing needs of seniors as they age.
Essential Duties
- Establish a trusting relationship and confidentiality with residents individually and as a group.
- Maintain relationships with clients, the community, local and regional resources for support servicing.
- Maintain relationships with suppliers, vendors, and professionals servicing the company or Property.
- Knowledge about the services available to residents and eligibility requirements for accessing those services,
- Advocate for residents with other public and private community organizations and communicate the progress of the individual,
- Attend monthly/quarterly training and meetings within and outside the company pertaining to resident services,
- Development and coordination of volunteer service opportunities for frail and at-risk residents who need supportive services,
- Development and coordination of volunteer service opportunities for community involvement with residents,
- Educate property management team on issues related to aging in place and services coordination to better serve and assist the residents,
- Educate residents in and assist in providing the services and resources available within the community,
- Plan educational programs and activities for the residents to assist them in aging in place,
- Friendly, helpful, and considerate to all residents/visitors,
- Inform residents of existing and new services via mail, newsletters, and bulletin boards.
- Transport residents to and from social, health and educational activities assigned using the property provided bus,
- Accommodate and perform home visits for homebound residents,
- Complete residential assessments based on the needs of the resident and maintain and update secured resident files maintained in Service Coordinator’s office,
- Complete HUD Semi-Annual Service Coordinator reports,
- Complete monthly residential services report,
- Maintain involvement and certification with AASC and any other Service Coordinator vendors affiliated with Quantum,
- Perform any other duties that may be assigned by the Property Manager and Regional Manager.
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