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Salesforce Administrator I

4 months ago

Hudson, United States LeafHome Full time
Job DescriptionJob Description

Meet Leaf Home, the leading provider of technology-driven home solutions that is on a mission to make homeownership easy. With more than 50% of consumers worried about the cost and effort of home maintenance, we focus on delivering remarkable, end-to-end experiences. Trusted by more than 1 million homeowners across the US and Canada, Leaf Home is America’s largest direct-to-consumer full-service provider of branded home services and products. Leaf Home and its products, including the patented LeafFilter gutter protection system, have earned numerous awards and recognition from Good Housekeeping, Qualified Remodeler, Angi, Consumer Reports, This Old House, and other consumer review platforms.

Powered by people, Leaf Home's innovative products and services are delivered with convenience, trust, and quality via 200+ regional sales and installation offices along with comprehensive field support offices in New York and Hudson, Ohio. We believe we win together. Leaf Home has been consistently named one of the fastest-growing private companies by Inc 5000 and recognized as a top employer nationally. The benefits of working at Leaf Home are wide-ranging and include:

Industry-best compensation packages | Fully paid health, dental, and vision insurance | 401k with company match | Paid Time Off including paid parental leave | Individualized career development programs | On-demand lunch program | Childcare assistance | Free gym membership | Employee assistance programs, including legal, financial planning, and counseling | Employee discount marketplace | Employee Resource Groups such as VetConnect, DEI Committee, Women’s Committee.

Apply today and together we will unlock millions of customers' dream homes and your dream career at Leaf Home.

Position Summary: The Salesforce Administrator I is a part of the Infrastructure/Systems Engineering teams and is responsible for the day-to-day administration and support of our Salesforce platform. This role includes managing user accounts, ensuring data integrity, and providing support to end-users. This is a unique and highly collaborative position where you will work closely with organizational Salesforce users and development teams to understand their system needs and solutions.

Essential Duties and Responsibilities:

  • Manage user licenses, accounts, and permissions, solving issues raised by IAM or Service Desk teams.
  • Update and maintain data within Salesforce, ensuring accuracy, and correcting issues raised by the business or Service Desk.
  • Responsible for handling Salesforce support requests escalated from the Service Desk, organization, or IT SMEs.
  • In addition to resolving the issues, help the business users understand how to use the system to reduce the number of calls requiring Service Desk attention.
  • Maintain thorough documentation of identified resolutions, processes, and configurations.
  • Responsible for Salesforce configuration changes, including, but not limited to, workflow, process builder, field page layouts, record types, custom settings, dashboards, and reports.
  • Manage assigned functions in all environments, including Sandbox and Production.
  • Performs other duties as assigned by supervisor.

Experience and Minimum Qualifications:

  • Bachelor's degree preferred, or equivalent combination of education, training, and experience.
  • 2+ years of experience as a Salesforce Administrator.
  • Solid knowledge of the Salesforce platform including standard objects, reports, dashboards, and user management.
  • Excellent understanding of and skills in FSL.
  • Ability to offer suggestions for improving business experience and IT efficiency.
  • Ability to juggle various work activities and shift their attention from one task to another to meet the demands of different stakeholders without “dropping the ball.”
  • Ability to thrive in a fast-paced, high-energy, team-oriented environment and have a “roll up your sleeves” and “win every day” mentality.
  • Hold oneself accountable and responsible while being self-driven in accomplishing goals.
  • Detail-oriented and can focus on the task at hand by finding the most efficient and effective pathway to completion.
  • Excellent verbal and written communication skills at all levels to communicate with internal and external stakeholders articulately.
  • Ability to logically connect ideas, scrutinize and evaluate arguments, find inconsistencies and errors in work, and solve complex problems.
  • Ability to provide timely and empathetic service through all communication channels keeping peer and customer needs first.
  • Proficiency using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, and/or Access).
  • Must be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H1B status).

Preferred Knowledge, Skills, Abilities, or Certifications:

  • Degree in Information Technology, Business Administration, or a related field.
  • Salesforce Administrator Certification.

Travel Requirements:

  • No travel required.

Overtime/Additional Hours Requirements:

  • Additional hours may be required (exempt positions).

Physical Requirements:

  • Normal office environment.
  • Performs indoor work in a climate-controlled environment.
  • Sedentary work. Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

Diversity and Inclusion Statement

Leaf Home is committed to creating a diverse environment and is proud to be an equal opportunity employer. We strive to create an environment that embraces differences and fosters inclusion.

Equal Opportunity Statement

Leaf Home will recruit, hire, train, and promote persons in all job titles without regard to race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, results of genetic testing, veteran status, or physical/mental disability (except where the disability prevents the individual from being able to perform the essential functions of the job and cannot be reasonably accommodated in full compliance with the law).

Americans with Disabilities Act Statement and Contact Leaf Home is committed to honoring the spirit and requirements of the Americans with Disabilities Act. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to adarecruiting@leafhome.com