Loss Mitigation Processor

2 weeks ago

Grand Rapids, United States DLS Servicing Consultants Full time
Job DescriptionJob Description

Do you ever feel like your skills and dedication go unnoticed in the mortgage industry? It's time to make a change and be part of a team that truly values your expertise. Welcome to DLS Servicing Consultants, where your talents are recognized and celebrated

Why Choose DLS Servicing Consultants?

  • Team-Centric Culture: Enjoy a collaborative and supportive work environment where your contributions are celebrated.
  • Casual Atmosphere: Embrace a relaxed yet professional atmosphere that promotes creativity and camaraderie.
  • Flexible Work Options: Achieve a work-life balance that suits your needs and preferences.
  • Continuous Learning: Benefit from ongoing training and development opportunities to stay ahead in your field.
  • Career Advancement: Define your career path based on your aspirations, not limitations.
  • Recognition: Experience genuine appreciation for your expertise and dedication.
  • Making a Difference: Be part of a team that positively impacts clients' lives in the mortgage industry.

Title: Loss Mitigation Processor

Reports to: Loss Mitigation Team Lead

Job Type: Clerical – Non-Exempt – Full Time

Job Purpose: Intakes all loss mitigation documents prior to review and requests additional documents as necessary. Is the primary back up for the Receptionist.

Key Responsibilities and Accountabilities:

· Receive new files through the secure File Transfer Portal, accurately enter data, and note the internal system with key information

· Retrieve key documents from online sources and merge into working file.

· Review each file to determine if all the baseline documentation has been provided and prepare an additional information or acknowledgement letter, as applicable

· Communicate to the client regarding missing documents and track for completion

· Respond to all client inquiries within 2 hours of receipt.

· Attend all department training meetings, webinars or other department meetings

· Assist with the training of new co-workers.

· Maintain confidentiality standards that protect the borrower’s private data.

· Participate in special projects and other duties as assigned.

Knowledge Skills and Abilities:

· Proficient in Microsoft Word, Excel, and Outlook and Adobe

· Attention to Detail and Accuracy

· Must be able to work in a fast-paced environment

· Strong sense of urgency and meeting challenging deadlines

· Ability to work in a team environment

· Ability to work in a paperless environment.

Decision Making Authority:

Independent decision making

Minimum Experience and Education Requirements:

· High school degree (or equivalent) required, some college preferred

· Knowledge of FNMA, FHLMC, FHA, VA, and USDA default servicing guidelines, a plus

· Knowledge of loss mitigation underwriting, a plus

· Mortgage Servicing experience, a plus

Company DescriptionDLS Servicing Consultants, LLC located in Grand Rapids, MI, was founded to assist servicers in meeting the evolving needs and regulatory requirements of the mortgage servicing industry. Our supportive default consulting services are designed to help our clients maximize return on delinquent and defaulted loans, and to provide positive, permanent solutions to distressed assets. We provide comprehensive services including outsourced loss mitigation, short sales and foreclosure claims, allowing our clients to focus on core business functions, while we assist with loans outside that scope. May choose to work in either the Grand Rapids or Grand Haven offices after initial training in Grand Rapids.Company DescriptionDLS Servicing Consultants, LLC located in Grand Rapids, MI, was founded to assist servicers in meeting the evolving needs and regulatory requirements of the mortgage servicing industry. Our supportive default consulting services are designed to help our clients maximize return on delinquent and defaulted loans, and to provide positive, permanent solutions to distressed assets. We provide comprehensive services including outsourced loss mitigation, short sales and foreclosure claims, allowing our clients to focus on core business functions, while we assist with loans outside that scope. May choose to work in either the Grand Rapids or Grand Haven offices after initial training in Grand Rapids.

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