Parts Counterperson/Service Writer

2 months ago


Ottumwa, United States GREINER IMPLEMENT CO. Full time
Job DescriptionJob Description

Greiner Implement Co. is looking for a Parts Counter Salesperson/Service Writer. Your responsibilities include taking orders, answering questions relating to the order, receiving payment, and executing the order. You will also assist customers in determining their present repair or maintenance needs, provide education regarding the benefits of standard maintenance schedules, and make appointments for maintenance services. You should provide quick and efficient service, ensure maximum customer satisfaction, and resolve all queries professionally.

To be successful as a Parts Counter Salesperson, you should provide excellent customer service, and be knowledgeable in the parts we sell.

Parts Counter Sales / Service Writer Responsibilities:

  • Greeting customers and taking orders.
  • Processing payments and returns.
  • Assisting customers with parts queries and providing solutions quickly.
  • Following up on orders to prevent delay and frustration.
  • Updating the product inventory.
  • Provide information regarding standard maintenance schedules and benefits
  • Record all pertinent customer vehicle information
  • Perform follow-up calls and emails
  • Make, change, and cancel service appointments as necessary

Counter Sales /Service Writer Requirements:

  • High school diploma.
  • Knowledge and use of cash register.
  • Farm equipment experience preferred.
  • Excellent interpersonal and communication skills.
  • Proficient with computer systems.

 



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