Patient Care Coordinator
4 weeks ago
Summary:
The Patient Care Coordinator is responsible for the timely processing, scheduling, documenting and follow up of referrals and requests for treatment authorizations as requested by the primary care provider.
Department: Referrals
Pay Range: $20.00 to $27.00 per hour, depends on experience (DOE)
Responsibilities:
- Responsible for assessment, case plan development and advocacy.
- Document when each referrals is ordered through when it is completed in i2i Tracks and NextGen patient management systems.
- Accountable for checking voicemails daily and returning all patient calls/messages within 24 hours of receiving each message.
- Compiles referrals for records, by category, department office, and disposition.
- Communicates with patients to make appointments.
- Documents telephone call conversation when speaking with each patient in regards to the patient’s referral.
- Responsible for following up once per week to close out referral and retrieve reports from specialist.
- Communicates with physicians or medical offices to which the patient is being referred for medical care. Routes form to appropriate physician or office for action.
- Meet minimum requirement of 20 referrals per day.
- Maintain effective communication and working relationships with other employees and patients.
- Attend staff meetings.
- Performs other duties as assigned.
Job Requirements:
Education: High School Diploma or GED.
Certification: Medical Assistant Certificate or Medical Office Administrative Support Certificate preferred, Current valid CPR certification.
Experience: 1-2 years experience in physician office or hospital setting as a medical assistant, patient services representative, or similar experience.
Verbal and Written Skills to perform the job: Familiarity with basic word processing, spreadsheet, and database applications. Accurate keyboarding skills.
Bilingual Preferred.
Technical knowledge and skills required to perform the job: Excellent verbal, written and interpersonal communication skills and the demonstrated ability to work with diverse individuals and groups. Demonstrate high levels of self-initiation and direction. Knowledge of communities we serve.
La Maestra Community Health Centers is an equal opportunity employer and does not discriminate on the basis of race, religion, color, sex, national origin, age, sexual orientation, gender, disability or any other legally protected status.
Company DescriptionThe La Maestra Circle of Care® is a holistic, solution-based approach to addressing the health and wellbeing needs of diverse emerging communities—because complete wellness requires more than just a trip to the doctor. Since the first clinic opened in 1990, La Maestra’s board and staff recognized that for a patient and family to be healthy, they must have barrier-free access to integrated services including nutritious food, safe affordable housing, job training or continuing education opportunities, and programs that promote wellbeing.La Maestra’s staff, who is from the diverse populations served, has embraced the Circle of Care® philosophy, working together to identify the total needs of patients and attend to them through preventive care, education, treatment, and referrals to services that address the social determinants of health, ultimately guiding patients and their families to wellbeing and self-sufficiency. The Circle of Care® involves a network of integrated services provided by La Maestra Community Health Centers, La Maestra Foundation, and partner organizations. La Maestra strives to overcome barriers, streamline workflows and improve quality, and it continuously broadens the Circle of Care® to respond to growing needs, while enhancing its effectiveness through state-of-the-art technology including eHealth solutions and custom population health management systems.
The Circle of Care® approach makes La Maestra unique among the healthcare organizations in the region. La Maestra’s total commitment to the health and well-being of the individual and his or her family extends far beyond what normal healthcare organizations are prepared to provide. La Maestra has been recognized locally and nationally for its commitment to develop and share this grassroots, innovative, and scalable model.Company DescriptionThe La Maestra Circle of Care® is a holistic, solution-based approach to addressing the health and wellbeing needs of diverse emerging communities—because complete wellness requires more than just a trip to the doctor. Since the first clinic opened in 1990, La Maestra’s board and staff recognized that for a patient and family to be healthy, they must have barrier-free access to integrated services including nutritious food, safe affordable housing, job training or continuing education opportunities, and programs that promote wellbeing.\r
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La Maestra’s staff, who is from the diverse populations served, has embraced the Circle of Care® philosophy, working together to identify the total needs of patients and attend to them through preventive care, education, treatment, and referrals to services that address the social determinants of health, ultimately guiding patients and their families to wellbeing and self-sufficiency. The Circle of Care® involves a network of integrated services provided by La Maestra Community Health Centers, La Maestra Foundation, and partner organizations. La Maestra strives to overcome barriers, streamline workflows and improve quality, and it continuously broadens the Circle of Care® to respond to growing needs, while enhancing its effectiveness through state-of-the-art technology including eHealth solutions and custom population health management systems.\r
\r
The Circle of Care® approach makes La Maestra unique among the healthcare organizations in the region. La Maestra’s total commitment to the health and well-being of the individual and his or her family extends far beyond what normal healthcare organizations are prepared to provide. La Maestra has been recognized locally and nationally for its commitment to develop and share this grassroots, innovative, and scalable model.
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