Customer Relation Manager
3 weeks ago
Are you a master of multitasking with a knack for providing exceptional customer service? Do you thrive in a fast-paced environment where no two days are the same? If so, Unique Builders and Development Houston wants you to be our next Customer Relations and Dispatcher Specialist
About Us: At Unique Builders and Development Houston, we're more than just a construction company – we're dream builders. From custom home renovations to commercial construction projects, we take pride in turning visions into reality. With a commitment to quality craftsmanship and unparalleled customer service, we've established ourselves as a trusted name in the Houston community.
Your Role: As a Customer Relations and Dispatcher Specialist, you'll play a vital role in ensuring our projects run smoothly and our clients are delighted every step of the way. Your responsibilities will include:
- Customer Relations: Serve as the friendly face and voice of Unique Builders and Development Houston, providing exceptional service to our valued clients via phone, email, and in-person interactions.
- Dispatching: Efficiently coordinate our team of skilled technicians and subcontractors, scheduling appointments and dispatching resources to job sites with precision and care.
- CRM Management: Utilize our customer relationship management (CRM) platform to track client interactions, manage appointments, and maintain accurate records of all communications and transactions.
- Communication: Keep all stakeholders informed and updated throughout the project lifecycle, ensuring clear and timely communication between clients, team members, and management.
- Problem-Solving: Address any client concerns or issues with professionalism and empathy, working collaboratively with our team to find creative solutions and exceed expectations.
- Data Management: Maintain accurate records of scheduling activities, service requests, and customer interactions. Data can be entered into scheduling software or databases to track progress and performance.
Requirements:
- Previous experience in customer service, dispatching, or related field preferred
- Proficiency with customer relationship management (CRM) platforms and other relevant software tools
- Excellent communication skills, both written and verbal, with a strong attention to detail
- Ability to prioritize tasks and manage time effectively in a fast-paced environment
- A positive attitude and a passion for providing exceptional service to our clients
Join Our Team: If you're ready to take the next step in your career and join a company that values integrity, innovation, and teamwork, we want to hear from you Apply now to become a part of the Unique Builders and Development Houston family and help us continue to build dreams in the heart of Texas.
Company DescriptionUnique Builders & Development is a full-service design and building company located in Houston, TX. We offer a full range of design and construction services committed to fulfilling your vision and creating the home of your dreams.Company DescriptionUnique Builders & Development is a full-service design and building company located in Houston, TX. We offer a full range of design and construction services committed to fulfilling your vision and creating the home of your dreams.
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