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Membership Advisor
1 month ago
Job type
- Full-time
- Part-time
Number of openings for this position
- I have an ongoing need to fill this role
Schedule
- 8 hour shift
- Weekend availability
- Monday to Friday
- Day shift
- Other
Benefits
- Paid time off
- 401(k)
- Flexible schedule
- Employee discount
Job description
Mayweather Boxing + Fitness, the hot new fitness concept founded by Floyd Mayweather and based on his actual training regimen, is looking to grow its Winning Team.
A Mayweather Boxing + Fitness advisor is prepared, passionate about helping others achieve a fit healthy lifestyle, team-oriented, and dedicated to offering a premium member experience.
DAILY RESPONSILBIITLES
✓ Membership sales
✓ Personal training sales
✓ Merchandise sales
✓ Local marketing/lead generation
✓ Member follow up and retention
✓ Cleanliness and maintenance of the studio
✓ Professional customer service Operational Duties
✓ Complete checklists and logs promptly.
✓ Attend monthly meetings or other scheduled meetings.
✓ Follow up on past due members to update payment information or collect late dues and down payments.
✓ Perform opening and closing procedures for the front desk, as assigned.
✓ Assist with inventory or product pricing, as needed.
✓ Maintain all supplies and cleaning equipment in good condition in designated storage areas.
✓ Keep front desk, lobby and restrooms neat, clean, and stocked during scheduled shifts.
✓ Wipe down and dust, equipment, doors, and floors regularly.
✓ Keep windows, glass doors, and mirrors in the studios clean.
✓ Empty all trash receptacles daily and sweep, vacuum, or mop as necessary.
✓ Clean and disinfect the stalls and changing areas and restock the locker room.
✓ Immediately report any areas of concern to management
CUSTOMER SERVICE DUTIES
✓ Warmly greet members and guests as they enter and leave the studio.
✓ Must be energetic and possess an amiable, outgoing personality and positive attitude
✓ Respond professionally to requests and inquiries from guests, members, and staff.
✓ Assist the coaching staff with class setup, lighting, music volume, and studio technology when needed.
✓ Answer incoming calls professionally and transfer phone calls promptly to the right individuals.
✓ Check in members, verify membership and assist with signing up members for classes.
✓ Educate members on required equipment, loaning, and returning rentals.
✓ Process purchases through the approved POS system.
✓ Provide information to members regarding special club events and promotions.
✓ Maintain a professional image and behavior. Arrive dressed in uniform. Avoid eating, sitting, reading, Internet browsing, using a personal cell phone, or other activities which are not work-related.
REQUIRED QUALIFICATIONS
✓ In-depth knowledge of sales practices and techniques
✓ Possess strong interpersonal and communication skills, including telephone etiquette
✓ Possess a strong customer service focus
✓ Have a general understanding of the fitness Industry
✓ Understand and follow oral and written instructions
✓ Possess excellent customer service skills
✓ Independent, self-starter with strong organizational skills
✓ Must be a team player and possess a can-do attitude
✓ Ability to multi-task and perform tasks with accuracy and attention to detail
✓ Ability to work with computers.
✓ Possess extreme attention to detail regarding the cleanliness and safety inside the gym
✓ Must know and understand the proper use of chemicals and cleaning materials
✓ Adhere to meal and rest break periods and must clock in and out for all shift times
✓ Adhere to all safety rules
Supplemental pay
- Commission pay
- Other
Work location
- One location
COVID-19 precautions
The studio is cleaned daily and common surfaces are sanitized regularly.