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Guest Servies
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Concessions Attendant
2 months ago
From comfortably casual to lavishly appointed, AHC Hospitality represents a diverse array of hotels, restaurants, and resorts. Our team members provide exceptional experiences that delight our guests at every touchpoint. Whether hosting a meeting for several hundred, serving a table for two, or creating a beautiful space for our guests to enjoy, AHC Hospitality is full of opportunities for our guests, as well as our associates. We invest in supporting your growth and are a company who sees your success as our success. Choose a property that fits your personality: the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, Courtyard by Marriott Downtown – and start your unstoppable career here.
This is an on call position. Looking for 1st & 2nd shift availability.
SUMMARY
Fulfill the daily operations of the Devos Place concessions department including guest service, table service, basic food preparation and the serving of food. To create a warm and welcoming atmosphere for the patrons at Devos Place Convention Center. Follow the expectations of the Amway Grand Plaza Hotel, including, following AHC guest service standards. Create a teamwork environment in the convention center and produce quality service to each guest.
ESSENTIAL FUNCTIONS
- Maintain daily set up and/or breakdown of the restaurant by following daily checklists
- Serving all Hotel/Convention guests in a friendly and quick manner
- Know each menu item and its ingredients.
- Be aware of groups and activities that are going on in the hotel
- Follow and Maintain Health Department Specs. Rotate product first in, first out and record/dispose of expired product on the waste log
- Strives to exceed guest satisfaction and looks for ways to provide the best possible service
- Understands all facets of job responsibilities and displays the skills necessary to complete tasks
- Complete daily cleaning duties and side work tasks, takes pride in their work
- Reports to work on time and rarely misses scheduled shifts. Correctly follow the department attendance policy
- Participates in department meetings and communicates freely expressing ideas, opinions or views. Communicates with management and other staff members
- Displays a positive courteous and polite attitude, works well with others
- Takes pride in their appearance and reports to work in complete uniform, wearing the proper shoes and socks professionally dressed and neatly groomed
- Displays a sense of urgency and the ability to resolve guest concerns or department issues on their own
- Utilize time well and is productive throughout the entire shift while meeting department standards
- Looks for ways to save money by reducing waste and controlling expenses. Also tries to generate more revenues by offering ideas and suggestive selling to the guest whenever possible
- Keeps work area neat and clean. Can be found picking up trash in public and back of the house areas of the Hotel. Knows where to recycle items for the department and consistently places them in the appropriate bins and recycling stations
- Follow the AHC safety standards of our hotel
- Associate to attend TIPS training and properly card guests who appear under 40 years of age. Be comfortable to pour wine, beer or make a mixed drink when a bartender is not present.
DAILY RESPONSIBILITIES
- Opening and closing the concession stands
- Serving convention guests
- Running cash register
- Cooking Food for consumption
- Basic food preparation
- Stock stand when needed
- Cleaning stands as needed
- Monitoring food waste
- Attending Department Meetings
- Communicating with your management or team members
- Follow our hotel green policies
- Following AHC and Health Department Specs
- Any other additional responsibilities that may be asked by the Food and Beverage Manager
QUALIFICATIONS
Must have some guest service experience
EDUCATION and/or EXPERIENCE
High school diploma or GED; related experience and/or training
