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Senior IT Support Manager

4 months ago

Littleton, United States Connection Full time
Job DescriptionJob Description

Connection has a fantastic opportunity through our Technical Staffing division for a Senior IT Support Manager. This is a full-time opportunity for an outstanding company in the financial industry.

Responsibilities:

·         Leading and managing the IT support team to provide timely and effective solutions to technical issues.

·         Developing and implementing IT support policies and procedures to ensure consistent service delivery.

·         Collaborating with other IT professionals and departments to align support services with broader IT and organizational goals.

·         Managing the IT support ticketing system and ensuring issues are resolved within agreed service level agreements (SLAs).

·         Providing training and support to IT staff and end-users to maximize the effective use of technology.

·         Conducting regular performance evaluations of IT support staff and offering feedback and development guidance.

·         Preparing and managing the budget for the IT support department, including forecasting and cost control.

·         Staying current with technology trends and advancements to recommend upgrades and new systems that will improve organizational efficiency.

·         Ensuring compliance with relevant laws, regulations, and best practices in IT support and cybersecurity.

·         Developing and maintaining relationships with vendors and negotiating contracts for hardware, software, and support services.

·         Creating and maintaining documentation for IT systems, support processes, and user guides to facilitate knowledge sharing and efficient problem resolution.

 Qualifications:

  • Minimum 10 (preferably 15 plus) years Helpdesk/IT Support/Sysadmin/Application Support experience
  • Minimum 4 years supervisory experience
  • Project management (at a team level) experience
  • Intermediate knowledge of Azure, VMware vSphere, Cisco Meraki, and Active Directory (Hybrid)
  • Networking – knowledge of networking concepts and LAN/WAN configuration (DHCP, DNS, SDWAN etc.)
  • knowledge of M365 and Exchange Online/hybrid environment
  • knowledge of managing a helpdesk ticketing system (they have HALO ITSM)
  • Strong technical writing skills
  • General knowledge of imaging and application deployment (SCCM)
  • Intermediate Windows Server knowledge and experience

·         Travel by automobile to branch locations regularly.