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Member Service Representative

3 months ago

Cincinnati, United States Kemba Cincinnati Credit Union Full time
Job DescriptionJob Description

ABOUT US

Kemba Credit Union is a not-for-profit organization based out of West Chester, OH. Voted top places to work for six consecutive years from 2019 to 2024 Also recognized as a Top Workplace in the United States by USA Today in 2024 We believe that hiring the best people is at the very core of our success. At Kemba Credit Union, every employee makes a difference, and together we impact the lives of our members and the communities that we serve.

Joining our team has its perks:

  • Generous PTO including Birthday PTO
  • Education Assistance
  • Ample Growth Opportunities
  • 401k Plan with Match Up To 5%
  • 11 Paid Holidays
  • Company Paid Group Life Insurance, STD, & LTD
  • Affordable Insurance Plans
  • Employee Loan Discounts
  • And Much More

POSITION PURPOSE

Responsible for providing a variety of paying and receiving functions, including processing deposits, withdrawals, loan payments, cashiers' checks, money orders, and cash advances. This position will also involve performing a broad variety of member services functions such as opening and closing accounts, renewing certificates, and assisting members with bookkeeping and checking account problems. Responsible for closing loans via DocuSign. Answers members' questions regarding Credit Union services provided and performs a variety of account maintenance duties. Actively cross-sells Credit Union services. Performs specific assigned side-jobs including various clerical and receptionist functions and assists other branch personnel when required. Serves members promptly and professionally.

ESSENTIAL FUNCTIONS & BASIC DUTIES

  • Processes cash advances, cashiers' checks, money orders, bank-to-bank wires, and Western Union wires.
  • Disburses cash or check share withdrawals.
  • Verifies transactions by monitoring deposit amounts and examining documents for endorsement and negotiability.
  • Opens and closes different account types whether a Personal, Business, Representative Payee, Memorial, or Trust account.
  • Responsible for understanding IRAs and HSAs and helping members open and service existing IRAs or HSAs.
  • Receives and directs members' telephone calls; Responds to inquiries and questions if possible or directs calls as necessary; Records and relays messages.
  • Keeps informed of Credit Union services and policies, including types of available accounts, interest and dividend rates, payroll deduction options, and other related services.

QUALIFICATIONS

Education/Certification:

High School Graduate or equivalent.

Required Knowledge:

Knowledge of Teller policies and procedures.

Basic understanding of Credit Union operations.

Experience Required:

One to twelve months of similar or related experience.
Credit Union or financial institution experience desired.

Skills/Abilities:

Excellent communication and customer service skills.
Professional appearance, dress, and attitude.
Good math skills.

Good typing skills.

Ability to operate related computer application and business equipment including adding machines, typewriters, copy machines, coin and money counting machines, and telephones.