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Behavioral Health Community Outreach Specialist

2 months ago

Houston, United States Safe Place Counseling Full time
Job DescriptionJob DescriptionSalary: $18.00 - $22.00 per hour

POSITION SUMMARY:

 

Build, strengthen and deepen community relationships in/around the Houston and Dallas area. The primary purpose of this position is to build awareness, visibility, understanding, and support of agency's mission and ability to contribute to the community that will translate to an ongoing awareness and increase of client referrals.

 

DUTIES AND RESPONSIBILITIES


  • Promote, coordinate, and communicate our services to doctor’s offices, schools, community centers, hospitals, residential treatment centers, group homes, family law firms, and other organizations through marketing materials, presentations, and virtual / phone
  • Creates productive and collaborative relationships with internal and external referral sources to obtain qualified referrals and enrollments in company programs and services.
  • Presents the Safe Place program and services to groups who are likely prospects and community referral sources.
  • Conduct community outreach activities by identifying, attending, and participating in community events, business fairs, professional associations, and networking opportunities to ensure company's visibility and presence in the area.
  • Develops and implements own business development and outreach plan and carries out activities to strengthen and enhance community relationships and support and establish long-term relations with community partners.
  • Explains agency services and program clearly and consistently to prospects and their families to ensure that prospects enroll with a solid understanding of the services.
  • Utilize spreadsheets, calendar, and other tools to track all engagements, contacts, and outreach efforts.
  • Maintain records of contacts and provides weekly reports and feedback to leadership regarding scope of appointments, performance, and
  • Regularly review effectiveness of efforts against goals. Provides market intelligence to the Director so that adjustments can be made to tactical plans.
  • Assist in completion of intake process for new referral clients with compassion/professionalism generating sufficient enrollment applications to meeting monthly enrollment goals. 
  • Manage own professional development by seeking advice, training, and coaching from their colleagues, manager, and the Director of Operations.


EXPERIENCE:


  • High School diploma required; AS or BA/BS degree preferred and/or comparable experience.
  • Knowledge and experience working with community organizations, low-income and disadvantaged communities.
  • Proven experience working in a customer facing role focused on customer service, sales, and lead generation in a high paced customer service or sales environment; at least one (1) year of experience in community outreach, volunteering, project management, or sales. 
  • Knowledge of customer service, sales, outreach and marketing principles and practices.

 

POSITION QUALIFICATIONS/REQUIREMENTS:


  • Ability to work outside of business hours when needed for events, including some evenings and weekends
  • Working laptop and cell phone
  • Reliable vehicle and a valid driver’s license to be used for marketing activities
  • Excellent verbal, written and persuasive communication skills
  • Excellent organization and time management skills
  • Experience building partnerships and consulting
  • Ability to initiate, develop and maintain strong, effective
  • Intermediate Microsoft Office (Word, Excel, Outlook and PowerPoint)

 

COMPANY WIDE JOB REQUIREMENTS:


  • Must complete drug test
  • Must pass background check
  • Valid Drivers license and vehicle insurance.
  • Must be 18 years or older.

 

*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.


Safe Place Counseling and Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.


Equal Opportunity Employer/Drug Free Workplace