L1 Technical Support Representative

2 weeks ago


Pennington, United States Collabera Full time
Job DescriptionJob Description

Position Details

  • Client: Banking
  • Role: L1 Technical Support Representative
  • Project Location: Pennington, NJ
  • Project Duration: 12+ Months
  • Pay Range: $15/hour to $20/hour
Job Description:
  • Internal Employee Technology Support role for a global user-base. Role involves basic troubleshooting of MS applications and proprietary system via phone.
  • Desired experience in MS Office application suite -- how to, in addition to troubleshooting.
  • The candidate should have excellent customer service skills. In-house training will be conducted. Technologies may include, but not limited to: Windows 10/11, MS Office, iOS (iPad/iPhone), and ticketing systems.

Required skills:

  • Technology Call Center and or Customer Service experience desired.
  • Ability to utilize multiple resources to determine causes and resolutions of technology problems and incidents.
  • Ability to consistently meet or exceed performance targets and goals correlated with call handling and customer service.
Company DescriptionCollabera is a Global Digital Solutions Company providing Software Engineering Solutions for the world's most tech-forward organizations in the areas of Engineering, Cloud and Data/AI. With its roots serving the engineering needs of the world's most recognized businesses in Technology, Financial Services, Telecom and Healthcare, Collabera today operates across 60 locations in 11 countries, serves 30% of the Fortune 500, and has exceeded the industry growth rate by 3-4x for several years.Company DescriptionCollabera is a Global Digital Solutions Company providing Software Engineering Solutions for the world's most tech-forward organizations in the areas of Engineering, Cloud and Data/AI. With its roots serving the engineering needs of the world's most recognized businesses in Technology, Financial Services, Telecom and Healthcare, Collabera today operates across 60 locations in 11 countries, serves 30% of the Fortune 500, and has exceeded the industry growth rate by 3-4x for several years.
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