L1 Technical Support Representative
2 weeks ago
Position Details
- Client: Banking
- Role: L1 Technical Support Representative
- Project Location: Pennington, NJ
- Project Duration: 12+ Months
- Pay Range: $15/hour to $20/hour
- Internal Employee Technology Support role for a global user-base. Role involves basic troubleshooting of MS applications and proprietary system via phone.
- Desired experience in MS Office application suite -- how to, in addition to troubleshooting.
- The candidate should have excellent customer service skills. In-house training will be conducted. Technologies may include, but not limited to: Windows 10/11, MS Office, iOS (iPad/iPhone), and ticketing systems.
Required skills:
- Technology Call Center and or Customer Service experience desired.
- Ability to utilize multiple resources to determine causes and resolutions of technology problems and incidents.
- Ability to consistently meet or exceed performance targets and goals correlated with call handling and customer service.
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