Concierge

3 weeks ago


San Diego, United States Changes Plastic Surgery Full time
Job DescriptionJob DescriptionChanges Plastic Surgery, a premier plastic surgery practice in San Diego, California is looking to hire aConcierge to provide front desk and and administrative support to practice operations.


ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Answers and screens telephone calls in a professional and timely manner; takes accurate messages with a high degree of professionalism and courtesy.

  • Perform basic administrative/secretarial/reception duties.

  • Coordinates calendars and schedules appointments, ensuring all parties are informed of and kept abreast of schedule awareness.

  • Meets and greets patients.

  • Provide general non-medical practice information.

  • Managing customer/patient requests or patient related needs for surrounding their appointments, payments or procedure/treatments.

  • Arranging transportation for post op patients.

  • Distributes daily internal/external mail and overnight packages; sends and distributes faxes.

  • Composes, types, and distributes professional correspondence and memoranda, E-mails and faxes, using individual initiative and as assigned.

  • Proactively establishes, and maintains highly organized filing system, files correspondence and other records.

  • Coordinates and arranges transportation arrangements

  • Completes expense reports and processes invoices; ensures that correct account codes are used and required signatures obtained.

  • Coordinates consultations including but not limited to preparing and distributing appointment materials, preparing patient rooms, rooming patients, and following up on patient documents.

  • Orders and maintains supplies, coordinates equipment maintenance.

  • Assists the Practice Manager with development and implementation of department systems and procedures as needed.

  • Performs general clerical duties including but not limited to filing, photocopying, faxing, and mailing.

  • Demonstrates a high level of professionalism in dealing with confidential and sensitive issues.

  • Assists with special projects as assigned.

  • Performs other related duties as assigned by management.



REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

  • Excellent verbal and written communication skills.

  • Commitment to excellence and high standards.

  • Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow.

  • Strong interpersonal skills.

  • Ability to understand and follow written and verbal instructions.

  • Ability to deal effectively with a diversity of individuals at all organizational levels.

  • Good judgement with the ability to make timely and sound decisions


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