Account Manager

2 weeks ago

Rancho Cucamonga, United States Syntech Group Full time
Job DescriptionJob Description

Reports To: vCIO

Job Overview: The Account Manager will be responsible for maintaining and expanding relationships with our valued clients. This role requires a unique blend of technical knowledge, customer service excellence, sales acumen, and task management skills to ensure our clients receive outstanding support and service.

Responsibilities and Duties:

  • Serve as the lead point of contact for all client account management matters.
  • Build and maintain strong, long-lasting client relationships.
  • Ensure the timely and successful delivery of our solutions according to client needs and objectives.
  • Develop new business with existing clients and identify areas of improvement to meet sales quotas.
  • Prepare reports on account status and communicate progress to internal stakeholders.
  • Collaborate with the sales team to identify and grow opportunities within the territory.
  • Assist with challenging client requests or issue escalations as needed.

Qualifications:

  • Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, or relevant role.
  • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization.
  • Solid experience with CRM software and MS Office (particularly MS Excel).
  • Experience delivering client-focused solutions to customer needs.
  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
  • Excellent listening, negotiation, and presentation abilities.
  • Strong verbal and written communication skills.
  • BA/BS degree in Business Administration, Sales, or relevant field.

Technical Skills:

  • Strong understanding of IT infrastructure and networking concepts.
  • Familiarity with MSP services and the ability to discuss technical issues competently with clients.
  • Experience in managing and troubleshooting network environments.

Desired Skills:

  • Strong task management and organizational skills.
  • Sales experience, with a track record of meeting or exceeding targets.
  • Customer service orientation with a knack for building rapport with clients.

 

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