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Front Office Supervisor

4 months ago

Seattle, United States Warwick Hotel Full time
Job DescriptionJob Description

Warwick Seattle is looking for dependable individuals to join our team as Front Desk Supervisor. Front Desk Supervisors are responsible for helping to lead our Front Desk Agents and supporting our guests before and during their stays, and also act as the first impression and interaction for many of our guests. Some key duties are:

  • Check guests in and out.
  • Answer telephone calls and multi-task between guests in front of you and guests calling.
  • Be a primary point of contact for guest inquiries and complaint resolution.
  • Taking individual and group room reservations and perform accurate input of reservation information into the Property Management System
  • Ensure you remain informed of pertinent information for the hotel and the market, such as restaurants and attractions
  • Training of Front Desk Agents
  • Resolve guest issues prior to escalating to management
  • Other support as needed from time to time

All Front Desk Supervisors are expected to have, at minimum, the following abilities and knowledge:

  • One year of hotel front desk experience in a similar quality hotel
  • Ability to multitask and work well under pressure.
  • Represent the hotel well and resolve guest issues.
  • Must be able to speak, read, write and understand the primary language(s) used in the workplace. English is a requirement.
  • Must be able to read and write to facilitate the communication process.
  • Requires good communication skills, both verbal and written.
  • Must possess basic computational ability.
  • Must possess basic computer skills.

This is a full-time position and open availability is required. These positions are meant to be trained to potentially join the management team as openings become available.