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Front Office I Front Office Supervisor
4 months ago
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"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally."
US - WA - Seattle
Front Office
Hourly/Entry Level Employee
Full-time
27.75 Hourly US Dollar (USD) pay basis
Summary
Join us for an incredible opportunity to be a part of our
Front Office Team
as a Front Office Supervisor The
Front Office Supervisor
will support our multi-property cluster of Hyatt Hotels in downtown Seattle, comprised of Hyatt at Olive 8 and Hyatt Regency Seattle.
Supervisors possess strong leadership, communication and relationship skills. They are expected to support senior leadership by developing and assuming basic management responsibilities. This role leads other associates by coaching, giving direction and may include training, scheduling, payroll and interviewing
Front Office Supervisors lead the agents whom are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires.
The position offers an hourly rate range of $27.75 to $29.33. The starting hourly rate for this position is $27.75. This position also has an established rate for colleagues who have remained in the position for four years, which is $28.31. For those Front Office Supervisors promoted to Lead, this position offers $28.75/hour, and for those Front Office Lead Supervisors who have remained in the position for four years, they are offered a rate of $29.33/hour.
This position has the potential to earn additional compensation through:
Gratuities provided at the guest’s discretion
"Upsell" Incentivewhen selling an upgraded room to a guest's reservation.
As a colleague, we have you covered with awesome benefits and perks
Medical insurance for you and your dependents for $106 per month, after 30 days of employment
Vision Insurance
401(k) & Retirement Savings Plan (RSP)
Basic Life Insurance
Short Term Disability Insurance
New Child Leave & Adoption Assistance
Paid Time Off
Full-Time Colleagues:
Vacation Time
10 days (80 hours) earned upon completing 1-4 years of service
15 days (120 hours) earned upon completing 5-9 years of service
20 days (160 hours) earned upon completing 10+ years of service
(2) Floating Holidays per year
(6) Paid Holidays per year
Regular Part-Time Colleagues: Pro-rated vacation hours earned on 1-year anniversary based on average weekly hours worked during the previous 12 months of employment
Compassionate Leave
Jury Duty Leave
Seattle Paid Sick & Safe Time
Extended Illness Days – unused sick and safe time in excess of 72 hours converted to Extended Illness Days at the end of each calendar year
Employee Assistance Program
Free Uniforms and Cleaning of your Uniform
Discounted parking
Discounted Rooms at any participating Hyatt location starting on your first day of employment
Up to 12 complimentary rooms at any participating Hyatt location after 90 daysof service
Tuition Reimbursement
When applying for a position working at a Hyatt hotel, you are pursuing an opportunity to join a culture built on caring and attentive colleagues who have a passion for providing efficient service and creating meaningful experiences. Our values are the guiding principles for our success, giving us the opportunity to open over 1,350 properties worldwide.
Hedreen Hotel Employer LLC is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, caste or any other group protected by law.
Qualifications
A true desire to satisfy the needs of others
Must be able to work in a fast-paced environment
Open availability – ability to work overnight, weekends and holidays and have both AM and PM flexibility in scheduling
Refined verbal and written communication skills
Great and thorough attention to detail
Ability to stand long periods of time
Previous customer service experience preferred
Hyatt Place Madison/Downtown | Madison ,
WI ,
US
Hyatt Place Madison/Downtown | Madison ,
WI ,
US
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