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AM Drive-thru/Front of the House Team Member

3 months ago

Charlotte, United States Chick-fil-A East Woodlawn Full time
Job DescriptionJob Description

Thank you for your interest at a great career opportunity with Chick-fil-A. Here, you are taking the first step towards a very rewarding career. Every job at Chick-fil-A will prepare you to be the best you can be. That is our promise to you.

Part-Time position available or Full-Time.

Here at Chick-fil-A, you’ll have the opportunity to work closely with a highly motivated and driven Owner/Operator who is personally vested in your success.

Your Success is our Success

We encourage you to fill out your application completely and let us know your availability. Add a cover letter to help us get your unique personality.

Our Drive-Thru Customer Service / Cashier / FOH Crew Member / Team Members are the face of our company and are the first step in providing quality service and hospitality to our guests.

Team Member's responsibility is to continually interface with guests to provide quick, friendly, and accurate service.

We offer you a great work environment, a fair pay, education scholarship opportunity, awesome training and lot of advancement opportunities.

Prior experience as customer service, cashier, associate, restaurant crew member, team member or other part time restaurant job experience is not required but is preferred.

Requirements/Responsibilities

Support our Front of House areas including Cashier, Dining Room Hospitality, Dining Room Cleanliness, Meal Delivery, Expediting and Drive Thru Operations.

General Responsibilities:

-Understand all tenets of Second Mile Service (2MS), Operational Excellence (OE) and -Creating Emotional Connections (EC).
-Deliver portions that are correct and meet all weight and presentation expectations.
-Execute FIFO (First In, First Out) model is being followed.
-Protect the customer experience by ensuring packaging, food presentation and quality is top level.
-Appropriately handle all customer issues and play a positive role in customer recovery.
-Show up on time, have a great attitude and work hard for your entire shift.
-Constantly improve yourself by finding ways to do your work better and faster.
-Proactively pursue the certification process and look for opportunities to be cross-trained.
-Be responsible to fill your shift if you are not able work.
-Ensure your appearance is in compliance with the Handbook
-Be a team player
-Display good stewardship and a sense of ownership for the business

Requirements:

-Available to work a minimum of 10 hours per week, including Saturdays.

-Understand the expectation of Chick-fil-A customer service standards and operational excellence.

-Applicants will be expected to be able to work on their feet for several hours at a time.

-Team Members will be expected to work outdoors in Drive-Thru positions during all 4 seasons.

Skills:

Outgoing and fun
Great attitude
Hard working
Dependable
Honest
Demonstrate leadership attributes
Team-player
Positive attitude & role model
Responsive to team’s needs
Takes initiative
Works to serve others
Motivated to grow and to learn
Great verbal communicator
Outgoing/friendly/patient
Desire for ongoing training/education
Detailed & keenly observant
Passion for procedural discipline

Special Instructions

Please do not send any emails, resumes, or call.

We are making it really easy to apply for this position.

Simply submit a ZippyApp application package which may include the Common Employment Application, Resume, and a Cover Letter. In your Cover Letter, please write a short paragraph describing yourself and why you would make a great addition to our team.

ZippyApp is the Common Employment Application for online and mobile that allows you to apply for jobs with one click, and is being accepted at a growing number of businesses each day.