IT Senior Admin
4 weeks ago
Baltimore Consulting is looking to hire a Senior Admin for our Managed Services division. This position includes a wide array of responsibilities surrounding the support of our clients. You will be expected to work on servers, troubleshoot network issues and assist with project work. This is a very dynamic and fast-moving position in which you will be exposed to a great deal of different technology and solutions for our client base. A successful candidate will have 5+ years in the IT support field and, ideally, experience with a Managed Services Provider or consulting firm that provided multi-client support.
This is a hybrid position where you will spend some time in our office but also have the option to work remotely on a frequent basis. There will also be periodic client on-site visits that are generally in the Baltimore Metro area.
RESPONSIBILITIES:
- Responding to support requests via phone, tickets, and email and troubleshooting end-user issues remotely and on-site (as needed)
- Firewall configuration and troubleshooting
- Manage and troubleshoot the standard suite of Office 365 services
- Provide proactive maintenance on client infrastructure and work with account team to recommend upgrades and replacements as needed.
- Desktop refresh / imaging
- Rotating after-hours on call schedule
- Occasional project work during non-business hours (with advanced notice)
TECHNICAL EXPERIENCE:
- Proficient in Networking – firewalls, managed switches, wireless, VPN configuration
- Proficient with Microsoft Server platforms – configuration and troubleshooting
- Proficient in Office 365 Administration
- Microsoft Azure experience (VM’s, networking, etc.) a big benefit (though not required)
- Comfortable with PowerShell
- Virtualization knowledge and experience (VMware ideal, Hyper-V)
DIFFERENTIATORS:
- 5+ years of professional IT experience
- 2+ years of MSP experience
- Strong prioritization and practical problem-solving skills
- Eager to learn and develop and to share knowledge with others
- Passionate about providing excellent customer service
- Exceptional communication skills – ability to translate “tech” into plain English
- Ability to multitask & work on multiple issues & projects simultaneously
- Ability to stay motivated and on-task when not under direct supervision
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