Service Technician

4 weeks ago

Waukesha, United States TechniBlend, Inc. Full time
Job DescriptionJob Description

TechniBlend is looking for a self-starter, ambitious Field Service Technician to deliver world-class technical customer service and support. This person will work directly within the Technical Service Group and manage multiple customers and projects. Service Technicians frequently correspond with customers; maintain oversight on equipment, service machinery, and travel to customer facilities. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.

Key Responsibilities:

• Support TechniBlend/ProBrew (OEM) equipment and systems at customer production facilities

• Diagnose and troubleshoot technical errors with equipment and determine proper solutions

• Remotely monitor the effectiveness and performance of equipment via remote access software and direct communication with customers

• Perform modifications, upgrades and routine maintenance to existing equipment in order to meet customer needs and requirements

Daily Responsibilities:

• Perform trouble shooting of mechanical, controls, and instruments at fabrication shop or at customer site locations

• Work well with customers and fellow technical service and engineering personnel

• Provide training to the customer staff on equipment operation

• Produce timely, accurate and detailed service reports

• Comprehend customer requirements and make appropriate recommendations and modifications as required

• Schedule and plan service calls and customer visits

Required Skills:

• Proven field service and technical service experience and aptitude

• Ability to troubleshoot, test, repair and service technical equipment

• Ability to work flexible shifts and adapt to changing work schedules

• Willingness to travel 50%-60% of the time (primarily domestic / USA)

• Ability to work extended hours and weekends

• Able to effectively organize, schedule, and carry out work assignments with minimal supervision

• Read and interpret technical manuals, blueprints, diagrams

• Understanding of the safe operation of hand tools and power equipment

• Effective communication skills, verbal as well as written

• Well-developed skills in problem solving and troubleshooting

• Broad technical knowledge of process and/or industrial automation

• Mechanical aptitude and ability to perform mechanical and physical tasks

Education and Experience:

• Requesting (not required) 3 to 5 years of experience in installation, industrial maintenance, and troubleshooting of processing systems preferred.

• Associates or technical degree in engineering or related field required. - Prefer higher level education in engineering, electronics, programming, etc.

• Proficient knowledge of mechanical, electrical and process systems used in the brewing, food & beverage production industry

• Experience with various control systems and PLCs (Programmable Logic Controllers), especially Rockwell Automation / Allen-Bradley systems

• Experience with mechanical process equipment such as pumps, valves, meters and other components

• Computer knowledge: Microsoft Office, Excel and Word.

 

 

Company DescriptionTechniBlend is a leading supplier of beverage and liquid processing equipment & systems utilizing cutting edge technology, innovative components and optimal design features to serve the food & beverage industry, as well as the consumer products, and household & personal care industries. With over 150-years of combined experience, TechniBlend continues to develop new & innovative technologies aimed to deliver quicker changeovers, greater flexibility, higher yield and improved product quality while producing a great rate of return on investment.Company DescriptionTechniBlend is a leading supplier of beverage and liquid processing equipment & systems utilizing cutting edge technology, innovative components and optimal design features to serve the food & beverage industry, as well as the consumer products, and household & personal care industries. With over 150-years of combined experience, TechniBlend continues to develop new & innovative technologies aimed to deliver quicker changeovers, greater flexibility, higher yield and improved product quality while producing a great rate of return on investment.

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