Service Technician

2 weeks ago

Waukesha, United States ProMach Full time

JOB DESCRIPTION:

TechniBlend is looking for a self-starter, ambitious Field Service Technician to deliver world-class technical customer service and support. This person will work directly within the Technical Service Group and manage multiple customers and projects. Service Technicians frequently correspond with customers; maintain oversight on equipment, service machinery, and travel to customer facilities. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.

KEY RESPONSIBILITIES:

Support TechniBlend (OEM) equipment and systems at customer production facilities Diagnose and troubleshoot technical errors with equipment and determine proper solutions Remotely monitor the effectiveness and performance of equipment via remote access software and direct communication with customers Perform modifications, upgrades and routine maintenance to existing equipment in order to meet customer needs and requirements

DAILY RESPONSIBILITIES:

Perform trouble shooting of mechanical, controls, and instruments at fabrication shop or at customer site locations Work well with customers and fellow technical service and engineering personnel Provide training to the customer staff on equipment operation Produce timely, accurate and detailed service reports Comprehend customer requirements and make appropriate recommendations and modifications as required

REQUIRED SKILLS:

Proven field service and technical service experience and aptitude Ability to troubleshoot, test, repair and service technical equipment Ability to work flexible shifts and adapt to changing work schedules Willingness to travel 40%-50% of the time (primarily domestic / USA) Ability to work extended hours and weekends Able to effectively organize, schedule, and carry out work assignments with minimal supervision Read and interpret technical manuals, blueprints, diagrams Understanding of the safe operation of hand tools and power equipment Effective communication skills, verbal as well as written Well-developed skills in problem solving and troubleshooting Broad technical knowledge of process and/or industrial automation Mechanical aptitude and ability to perform mechanical and physical tasks

ADDITIONAL SKILLS:

Brewing, Food & Beverage processing equipment experience a plus Ambitious, fun & flexible Organized, with strong time management skills and a strong work ethic Technical curiosity is critical High attention to detail

EDUCATION AND EXPERIENCE:

Requesting (not required) 3 to 5 years of experience in installation, industrial maintenance, and troubleshooting of processing systems preferred Associates or technical degree in engineering or related field required. – Prefer higher level education in engineering, electronics, programming, etc. Proficient knowledge of mechanical, electrical and process systems used in the brewing, food & beverage production industry Experience with various control systems and PLCs (Programmable Logic Controllers), especially Rockwell Automation / Allen-Bradley systems Experience with mechanical process equipment such as pumps, valves, meters and other components Computer knowledge: Microsoft Office, Excel and Word, Salesforce, Syteline

COMPANY DESCRIPTION:

TechniBlend designs and manufactures engineered process & packaging machines for the craft brewing, food & beverage, consumer products, and chemical industries. Our equipment utilizes cutting edge technology to improve our customers’ productivity, efficiency, and product quality while delivering a high rate of return on their investment. We supply complete brew houses, beverage blenders, canning lines, inline carbonation systems, complete cellar systems, refrigeration systems, and complete turnkey breweries & plants. Many of our customers are some of the world’s most familiar brands such as Anheuser-Busch, Coca-Cola, Pepsi, Kraft Foods, MillerCoors, Sam Adams, and many Craft Breweries, etc.

ADDITIONAL INFORMATION:

Type: Full Time

Experience: Mid-Level

Functions: Technical Service

BENEFITS

Salary is only a part of a well-developed compensation program. As a ProMach employee, you receive more than just a paycheck. Total compensation includes your pay (base salary), very comprehensive medical/dental programs as well as life insurance, a generous paid time off program, a retirement savings plan with a company match and a wellness program. There is no waiting period for benefits – you are eligible on your first day of employment.

ProMach is an Equal Opportunity Employer. ProMach utilizes E-Verify in all states to verify employment eligibility of new hires to work in the United States. ProMach is a drug-free workplace.

#TEC #INTEC

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