Dispatcher

4 weeks ago


New York, United States The Goodkind Group Full time
Job DescriptionJob Description

Dispatchers needed to work a long term contract in Long Island City, NY. Qualified candidates will MUST be able to work a flexible schedule. The schedules are 8am-4pm; 4pm-midnight and midnight-8am including weekends. Candidates will be trained on all shifts. Must be COVID vaccinated and high school graduate or equivalent.

Responsibilities

This position is responsible for ensuring the efficient and timely delivery and pick-up of blood and blood products by managing the workflow, man-hours and ensuring driver productivity.

  • Monitors schedules, vehicles, dispatches drivers and directs deliveries.

  • Coordinates staff and operations to meet delivery parameters on all shipments.

  • Assists mobile drives to ensure drive start and breakdown are completed as scheduled.

  • Maintains fleet and mobile equipment, communicating DVIR’s, coordinating with mechanic shops and towing providers.

  • Manages safety compliance by ensuring accidents forms are completed and reported in a timely manner.

  • Maintains and reviews records and documents including spreadsheets and drivers’ paperwork.

  • Monitors and documents employee activity to ensure compliance with policies and procedures.

  • Resolves customer service issues by partnering with internal services to develop and implement a satisfactory solution.

  • Manages communications between the business unit and drivers by operating and maintaining Dispatch base phone and manages driver phone equipment.

  • Monitors and reports on radio communications from the NYC Office of Emergency Management.

Qualifications

Education:

High School Diploma or equivalent.

Experience:

Three years of experience in directing staff, office management or dispatcher is required.

Knowledge:

  • Knowledge of DOT regulations.

  • Knowledge of computerized and mobile communication systems.


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