See more Collapse

Call Center Agent

4 weeks ago

Stamford, United States Optimus Health Care, Inc. Full time
Job DescriptionJob Description

Optimus Health Care is a Federally Qualified Health Care Center with sites operating in Bridgeport, Stamford and Stratford, CT. We are the largest provider of primary health care services in Fairfield County, proudly serving all patients regardless of their ability to pay.

Join our team-based model of care delivered in a kind and compassionate manner.

We are currently recruiting for a Full Time Call Center Agent at our location in Stamford, CT

Must be bilingual in Spanish, Portuguese and/or Haitian-French Creole

The Call Center Agent facilitates and maintains the flow and volume of telephone calls that Optimus receives on a daily basis. Provide friendly and prompt customer service with a professional attitude to ensure patient satisfaction. Assist with patient care by dispersing calls to the appropriate staff or parties. Telephone Operators are responsible for facilitating a smooth communication throughout the company by working closely with Front Office and Clinical staff. The Call Center agent must demonstrate the ability to multi-task and handle a multi-line phone system.

ESSENTIAL FUNCTIONS & RESPONSBILITIES

Responsible for answering the volume of telephone calls on a daily basis. Ensure that telephones are answered with courtesy and professionalism at all times.

  1. Provide professionalism and telephone etiquette to all customers.
  2. Ensure that telephones are answered within three rings, utilizing proper phone etiquette.
  3. Ensure to follow site guidelines when making appointments.
  4. When placing a phone call on hold return to caller within 30-60 seconds.
  5. Review patient account to ensure patients are due for Physical or Vaccinations.
  6. Provide general physician paging services as required.
  7. Ensure that tasks for providers and clinical staff on patient and pharmacy requests are accurate.
  8. Assist with patient recall and call back lists when necessary.
  9. Review EPIC appointment schedules.
  10. Schedule appointments for patients when necessary and follow the PCMH methodology.
  11. Remind patients of payments that are due at time of service.
  12. Ensure that all call center specific tasks and phone messages are all completed accurately by the end of the day.
  13. Schedule and Reschedule patients when necessary.
  14. Assists in reporting telephone equipment or service complaints and problems
  15. Maintain log of emergency calls, such as complaints, bomb threats and security calls.
  16. Meet with Call Center Coordinator regarding daily guidelines.
  17. Perform other duties as required assigned by Call Center Coordinator.



JOB QUALIFICATIONS/REQUIREMENTS

EDUCATION: High School Diploma or equivalent.

EXPERIENCE: Three years’ experience with multi-line phone system, preferred.

LANGUAGE SKILLS: Bi-lingual – Spanish, Portuguese, Haitian/French Creole

REASONING ABILITY: Critical thinking, analytical and problem-solving skills

To be part of our organization, every employee should understand and share in Optimus’ Vision, support our Mission, and live our Values. These values-outstanding, patient-centered, trustworthy, integrity, multicultural, understanding, and supportive -help guide what we do, as individuals and professionals, every day.

  • OHC provides a fun, fast-paced working environment, where our commitment to quality is present in every job function.
  • Excellent health & welfare benefit
  • Competitive Compensation
  • Optimus and its caring and multi-lingual staff proudly serve hundreds of thousands of our neighbors, in a caring patient-centered environment.


We are proud to be an Equal Opportunity Employer

We have other current jobs related to this field that you can find below

  • Call Center Agent

    2 weeks ago

    Stamford, United States CareerBuilder Full time

    Optimus Health Care is a Federally Qualified Health Care Center with sites operating in Bridgeport, Stamford and Stratford, CT. We are the largest provider of primary health care services in Fairfield County, proudly serving all patients regardless of their ability to pay. Join our team-based model of care delivered in a kind and compassionate manner. We are...

  • Call Center Agent

    2 months ago

    Stamford, United States Optimus Health Care, Inc. Full time

    Job DescriptionJob DescriptionOptimus Health Care is a Federally Qualified Health Care Center with sites operating in Bridgeport, Stamford and Stratford, CT. We are the largest provider of primary health care services in Fairfield County, proudly serving all patients regardless of their ability to pay. Join our team-based model of care delivered in a kind...

  • Call Center Agent

    3 weeks ago

    Stamford, United States Optimus Health Care, Inc. Full time

    Job DescriptionJob DescriptionOptimus Health Care is a Federally Qualified Health Care Center with sites operating in Bridgeport, Stamford and Stratford, CT. We are the largest provider of primary health care services in Fairfield County, proudly serving all patients regardless of their ability to pay. Join our team-based model of care delivered in a kind...

  • Call Center Agent

    2 weeks ago

    Stamford, United States Spire Orthopedic Partners Full time

    Job DetailsLevelEntryJob LocationMSO ONS Stamford 1230 - Stamford, CTPosition TypeFull TimeEducation LevelHigh School or EquivalentSalary Range$19.10 - $23.70 HourlyTravel PercentageNoneJob ShiftDayJob CategoryHealth CareDescriptionWho we are: Spire Orthopedic Partners is a growing national partnership of orthopedic practices that provides the support,...

  • Contact Center Agent

    3 weeks ago

    Stamford, United States The Stamford Hospital Full time

    Stamford Health, a well-established, award winning Healthcare System with multiple locations in CT has an opportunity for Contact Center Agents. As a new Certified Great Place to Work organization, Stamford Health understands what it takes to attract talent in order to improve our workforce and support our mission, to that end we offer: * Competitive...

  • Contact Center Agent

    4 weeks ago

    Stamford, United States Stamford Health Full time

    Job Description Stamford Health, a well-established, award winning Healthcare System with multiple locations in CT has an opportunity for Contact Center Agents. As a new Certified Great Place to Work organization, Stamford Health understands what it takes to attract talent in order to improve our workforce and support our mission, to that end we offer: ...

  • Contact Center Agent

    4 weeks ago

    Stamford, United States Stamford Health Full time

    Job Description Stamford Health, a well-established, award winning Healthcare System with multiple locations in CT has an opportunity for Contact Center Agents. As a new Certified Great Place to Work organization, Stamford Health understands what it takes to attract talent in order to improve our workforce and support our mission, to that end we offer: ...

  • Contact Center Agent

    6 days ago

    Stamford, Connecticut, United States The Stamford Hospital Full time

    Stamford Health, a well-established, award winning Healthcare System with multiple locations in CT has an opportunity for Contact Center Agents.As a new Certified Great Place to Work organization, Stamford Health understands what it takes to attract talent in order to improve our workforce and support our mission, to that end we offer: Competitive salary...

  • Contact Center Agent

    3 weeks ago

    Stamford, United States Stamford Health Full time

    Job Description Stamford Health, a well-established, award winning Healthcare System with multiple locations in CT has an opportunity for Contact Center Agents. As a new Certified Great Place to Work organization, Stamford Health understands what it takes to attract talent in order to improve our workforce and support our mission, to that end we offer: ...

  • Contact Center Agent

    3 weeks ago

    Stamford, United States Stamford Health Full time

    Job Description Stamford Health, a well-established, award winning Healthcare System with multiple locations in CT has an opportunity for Contact Center Agents. As a new Certified Great Place to Work organization, Stamford Health understands what it takes to attract talent in order to improve our workforce and support our mission, to that end we offer: ...

  • Contact Center Agent- Stamford Orthopedics

    2 weeks ago

    Stamford, United States Stamford Health Full time

    Under General Supervision, the Contact Center Agent will provide answering services to schedule medical appointments and/or procedures within Orthopedics. This position will act as the first “welcome” to the caller. In addition to scheduling medical appointments and/or procedures, the Contact Center Agent will also perform duties including, but not...

  • Contact Center Agent- Stamford Orthopedics

    4 weeks ago

    Stamford, United States The Stamford Hospital Full time

    Schedule- M-F, 8am-4:30pm Under General Supervision, the Contact Center Agent will provide answering services to schedule medical appointments and/or procedures within Orthopedics. This position will act as the first "welcome" to the caller. In addition to scheduling medical appointments and/or procedures, the Contact Center Agent will also perform duties...

  • Contact Center Agent- Stamford Orthopedics

    2 weeks ago

    Stamford, United States The Stamford Hospital Full time

    Schedule- M-F, 8am-4:30pm Under General Supervision, the Contact Center Agent will provide answering services to schedule medical appointments and/or procedures within Orthopedics. This position will act as the first "welcome" to the caller. In addition to scheduling medical appointments and/or procedures, the Contact Center Agent will also perform duties...

  • Contact Center Agent- Stamford Orthopedics

    4 weeks ago

    Stamford, United States Stamford Health Full time

    Job DescriptionSchedule- M-F, 8am-4:30pmUnder General Supervision, the Contact Center Agent will provide answering services to schedule medical appointments and/or procedures within Orthopedics. This position will act as the first "welcome" to the caller. In addition to scheduling medical appointments and/or procedures, the Contact Center Agent will also...

  • Contact Center Agent- Stamford Orthopedics

    3 weeks ago

    Stamford, United States Stamford Health Full time

    Job DescriptionSchedule- M-F, 8am-4:30pmUnder General Supervision, the Contact Center Agent will provide answering services to schedule medical appointments and/or procedures within Orthopedics. This position will act as the first "welcome" to the caller. In addition to scheduling medical appointments and/or procedures, the Contact Center Agent will also...

  • Call Center Specialist

    5 days ago

    Stamford, Connecticut, United States Broward County Board of County Commissioners Full time

    REQUIREMENTS AND PREFERENCES:Are you looking for an exciting new part-time opportunity to help serve your community? The Broward County Call Center has an opening for a PT-20 Call Center Specialist. This is advanced, multi-lingual customer service work in a fast-paced, "one stop shop" Call Center environment. This position requires a minimum of three years...

  • Call Center Representative

    6 days ago

    Stamford, Connecticut, United States Penske Full time

    A Penske Automotive Group dealership, is looking for motivated individuals to join our Business Development Center and help deliver extraordinary customer experiences.JOIN OUR TEAMAt Penske Automotive Group (PAG), we strive to create a positive and challenging workplace that promotes excellence and achievement, and we aim to deliver the very best experience...

  • Call Center Customer Service Representative

    2 weeks ago

    Stamford, United States Dental Oral Surgery Full time

    Job Overview: **Responsibilities**: - Answer incoming calls promptly and professionally - Provide information about products or services to customers - Utilize scripts to provide accurate information to callers - Upsell products or services when appropriate - Conduct outbound calls for follow-ups or customer surveys - Maintain customer records by updating...

  • Call Center Representative

    2 weeks ago

    Stamford, United States Chrysler Dodge Jeep Ram City Full time

    **Starting at $17 Per Hour - plus Commission and Bonus'** Integrity Automotive is Family owned and Operated with over 40 years’ experience. Operating 4 locations in New York and New Jersey, our family values and best practice approach when dealing with our customers has served our dealerships well. **NOT Experienced **t**o join their team! We will teach...

  • Proximity Marketing Agent

    1 week ago

    Stamford, United States Andersen Full time

    Job Details The Proximity Marketing Agent / Canvasser works with a team to bring brand awareness to homeowners in targeted marketing areas. WHAT WE OFFER Hourly pay plus weekly performance bonuses = Earn $600 per week plus bonus and commission! A fun work environment and lots of time to enjoy fresh air An opportunity to work with a great team Training to...