Call Center Agent

2 weeks ago

Stamford, United States Spire Orthopedic Partners Full time

Job DetailsLevelEntryJob LocationMSO ONS Stamford 1230 - Stamford, CTPosition TypeFull TimeEducation LevelHigh School or EquivalentSalary Range$19.10 - $23.70 HourlyTravel PercentageNoneJob ShiftDayJob CategoryHealth CareDescriptionWho we are: Spire Orthopedic Partners is a growing national partnership of orthopedic practices that provides the support, capital and operational resources physicians need to grow thriving practices for the future. As a Management Services Organization (MSO), Spire provides the infrastructure for administrative operations that allows practices to operate at their highest level, so doctors can focus their efforts on what matters most - patient care. The Spire network spans the Northeast and is continuing to grow.What you'll do:PURPOSE: Serves as initial point of contact through our call center to register all new patients and direct current patients - utilizing skills of tact, compassion, and confidentiality in a professional manner.ACCOUNTABILITIES:Manage calls from patients requiring medical care and provide / gather information neededTake electronic messages and convey information to respective medical care providersScreen and transfer calls to the appropriate person/departmentAssign pending documents into a patient's chart within the EMR systemProvide excellent customer serviceOther duties as assigned by managers and leadsQualificationsWho you are:EDUCATIONAL REQUIREMENTS: High School diploma or GED.EXPERIENCE: One-year medical office experience. Health care receptionist or call center experience preferred.KNOWLEDGE: HIPAA and other regulatory policiesInsurance regulations, policies, and proceduresMedical office procedures, policies, practices and medical terminology, telephone protocol and professional etiquetteElectronic medical systems is a plus, including Athena/Centricity, Medi-Tech and the like.SKILLS: Strong communication skills, verbal and writtenExtensive customer service experienceProven ability to multi-taskComputer skills, being proficient with Windows based softwareStrong problem-solving skills and ability to think quickly, professional, and efficientlyAbility to represent our organization in a professional mannerWhat we offer: Excellent growth and advancement opportunitiesDynamic environmentAccess to a diverse network of practitionersBroad infrastructure of tools and programs to enhance the employee experienceCompetitive CompensationGenerous PTOBenefits package: health, dental, vision, 401(k), etc.We are an equal-opportunity employer. Qualified Applicants are considered for positions and are evaluated without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, or gender (including pregnancy, childbirth, and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances (referred to as 'protected characteristics').

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