Veterinary Client Service Representative
4 weeks ago
TAHO is seeking a qualified and compassionate individual to fill a full-time Client Service position within our organization.
Our CSRs function as the heartbeat of our practice. They fuel the business by interacting and providing support to our clients. They create the foundation of the client's experience as the face/voice of our team. Our CSRs are the direct line of communication for our clients and are the first and last team members all clients interact with. For this reason, it is very important that we find the right candidate to fill this position so that we can ensure we are providing the best service possible to our clients.
Ideal candidate:
- Must enjoy talking/developing relationships with our clients and patients.
- Must work well under fast-paced and sometimes stressful conditions - must remain calm professional.
- Must be self motivated but work well within a team environment.
- Must be able to multitask.
- Must be presentable and professional at all times.
- Must be able to take direction and follow instructions.
- Must be skilled in telecommunications and with computers (MACS/iPads).
- Must have basic knowledge of veterinary medicine and animal care.
- Must have experience with general clerical duties and organization.
Responsibilities:
- Management of high-volume multi-line phone system.
- Management of daily schedule
- Maintaining a clean and sanitary environment for all clients, patients, and team.
- Management of appointment times/flow (checking patients in and out, monitoring wait and appointment times).
- Managing high-volume surgical intake/check-in.
- Assisting clients with various needs/requests.
- General office and cleaning duties.
- Providing general assistance to organization directors.
We pride ourselves on the level of service we provide - CSR candidates must excel in customer service and have a bright positive attitude.
Experience Level: Veterinary/Animal experience preferred. Entry level considered for right candidate.
Hours: 12p-8p M-F
Salary: $14 - $18/hr. Dependent on Experience
Benefits:
- Complimentary Veterinary Care/Products
- Access to Medical/Dental/Vision Insurance
- Six Paid Holidays
- PTO/Vacation Time After One Year
- Continued Education Opportunities
- Opportunity for growth
*Applicants who do not submit both a resume and a cover letter highlighting their experience and how that can be applied to this position will not be considered.
Job Type: Full-time
Pay: $14.00 - $18.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Uniform allowance
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Our team prides themselves on the high level of customer service and medical care that they provide. This level of care is what sets our organization apart from others and is what TAHO is primarily known for.
Our hospital has been awarded the title of Top Veterinary Hospital in Central Ohio for the past five years in a row, along side our friends and partners at MedVet and OSU. We are nationally recognized as a leader for our innovative, high-quality spay/neuter program and are in partnership with the ASPCA’s Humane Alliance Program.Company DescriptionTAHO is a community focused and mission driven organization with a focus on accessible/affordable high quality medical care. Our new/state-of-the-art hospital is fast-paced and high-volume. Our services include high-volume spay/neuter, routine wellness, urgent/emergency care, dental care and surgery, radiology (including dental), in-house diagnostics, general and emergency surgery, 24 hour inpatient care/hospitalization, end-of-life care/hospice and euthanasia, and more. It is our mission to ensure no animal goes without the medical care they require and deserve, regardless of the family’s financial situation.\r
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Our team prides themselves on the high level of customer service and medical care that they provide. This level of care is what sets our organization apart from others and is what TAHO is primarily known for. \r
\r
Our hospital has been awarded the title of Top Veterinary Hospital in Central Ohio for the past five years in a row, along side our friends and partners at MedVet and OSU. We are nationally recognized as a leader for our innovative, high-quality spay/neuter program and are in partnership with the ASPCA’s Humane Alliance Program.
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