Customer Service Representative

3 weeks ago

Yonkers, United States Maximum Indoor Comfort Full time
Job DescriptionJob Description

Customer Service Representative Job Summary

Are you an empathetic & optimistic customer service representative that treats every customer like a VIP? Do you genuinely LOVE talking with and helping people?

This could be the perfect position for you. We are looking for a customer-focused customer service representative to be the voice of our company

In this role, you will answer calls, emails, chats, and inquiries requests from customers who have questions, comments, or complaints about our products and services. You will also assist customers in scheduling service and placing orders. All of our Customer Service Representatives are trained to understand the full menu of our offerings so that they can provide our customers with excellent service.

We prefer candidates who have some background in customer service or sales, but we are willing to train the right person.


Customer Service Representative Duties and Responsibilities

  • Listen, document, and help resolve conflicts with customers
  • Answer questions or handle complaints from customers
  • Field phone calls, emails, and chat requests
  • Coordinate and schedule services with our customers
  • Process customer orders/changes/returns according to established department policies and procedures
  • Work closely with customers and our team to quickly resolve any issues
  • Follow up with maintenance reminders

Customer Service Representative Requirements and Qualifications

  • High school diploma or equivalent
  • Customer service experience a plus
  • Experience with corporate phone systems or switchboard preferred
  • Flexible schedule
  • Basic computer skills
Company DescriptionIn the year 1990 Yeudy Herrera along with his parents and 2 siblings emigrated from the Dominican Republic to the United States in search of the American Dream. From an early age, Yeudy understood the value of hard work and perseverance. Soon after high school all of the hard work would pay-off when he received a full scholarship to Lincoln Technical Institute.

After years of working in the HVAC industry, Yeudy Herrera realized there was a shortage of good quality service companies in the area. So with this in mind, he set out to form a company that would provide fast and reliable service with a great warranty for his customers. In late 2004 Maximum Indoor Comfort was born. The company was geared for mostly residential emergency repair services and installations.

Today, customer-centered, fast and reliable, professional service is still what defines Maximum Indoor Comfort. Our team works hard every day to improve the experience for our customers. We value and appreciate the trust placed on us by our customers Whether your project is elementary or multifaceted, we are committed to getting the job done right the first time. We have a customer-centered team that will meet the unique and specific needs of our customers who place their trust and confidence in our company. The trust placed in our team does not stop at the completion of the installation of an indoor comfort system, it continues far beyond that

Thank you in advance for considering Maximum Indoor Comfort. We look forward to hearing from you and fulfilling your indoor comfort needs.Company DescriptionIn the year 1990 Yeudy Herrera along with his parents and 2 siblings emigrated from the Dominican Republic to the United States in search of the American Dream. From an early age, Yeudy understood the value of hard work and perseverance. Soon after high school all of the hard work would pay-off when he received a full scholarship to Lincoln Technical Institute.\r
\r
After years of working in the HVAC industry, Yeudy Herrera realized there was a shortage of good quality service companies in the area. So with this in mind, he set out to form a company that would provide fast and reliable service with a great warranty for his customers. In late 2004 Maximum Indoor Comfort was born. The company was geared for mostly residential emergency repair services and installations.\r
\r
Today, customer-centered, fast and reliable, professional service is still what defines Maximum Indoor Comfort. Our team works hard every day to improve the experience for our customers. We value and appreciate the trust placed on us by our customers Whether your project is elementary or multifaceted, we are committed to getting the job done right the first time. We have a customer-centered team that will meet the unique and specific needs of our customers who place their trust and confidence in our company. The trust placed in our team does not stop at the completion of the installation of an indoor comfort system, it continues far beyond that\r
\r
Thank you in advance for considering Maximum Indoor Comfort. We look forward to hearing from you and fulfilling your indoor comfort needs.

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