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Entry Level Customer Outreach Representative
4 months ago
We are an exceptional customer experience is what we strive to achieve. Our Customer Outreach team’s main priority is to ensure every individual that enrolls in our telecommunications and wireless program has a smile and a delightful experience after every interaction. Our motto of “the customer always comes first” is the reason why our program has grown exponentially across the New York area. Our Customer Outreach Representatives advocate for our clients and act as the voice for our consumers, making the ideal dynamic for any successful firm
We are looking for Customer Outreach Representatives who are eager to learn new skills, love interacting with people, want to support each other’s goals, and most importantly, want to provide world-class service to every customer. We provide an environment of diversity, inclusion, and, most importantly, career development from entry-level and beyond. If you are ready to make a massive splash into your next career and dive right into new opportunities, then our Customer Outreach Representative role is the ideal career choice for you
**Responsibilities As A Customer Outreach Representative Include**:
- Work with local community members to explain and promote our wireless program to improve accessibility to telecommunication tools
- Resolve customer questions in regards to the enrollment process and how to navigate the service, ensuring the utmost customer satisfaction
- Show composure, understanding, and be solution-focused when overcoming difficult objections
- Deliver customer support with accuracy, agility, and transparency
- Exhibit the best speaking skills to communicate with all potential new consumers as a pleasant, level-headed customer service professional
- Attend meetings and weekly webinars to stay on top of the latest updates and promotions available to customers
- Report directly to the Customer Outreach and Account Management team to establish goals, improve customer satisfaction, and develop new sales skills
- Prior knowledge as a Customer Service Associate, Sales Representative, Client Service Representative, Retail Associate, or other related fields
- High school diploma or GED
- Creative problem-solving abilities
- Ability to build rapport with new customers, upsell products, and meet team sales goals
- Adapt quickly to changing priorities and customer needs
- Ability to adapt to change and pick up new skills quickly
- Massive team player with a drive for success
Pay: $40,000.00 - $45,000.00 per year
**Benefits**:
- Dental insurance
- Employee assistance program
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to Relocate:
- Yonkers, NY: Relocate before starting work (required)
Work Location: In person
