Summer Member Experience Associate

2 weeks ago


Atlanta, United States Marcus Jewish Community Center Of Atl Full time
Job DescriptionJob Description

Summer Member Experience Associate (May 2024 – September 2024)

10 – 25 hours/week – potential nights and weekends

Join us for a sun-soaked summer of fun at the MJCCA's exciting new outdoor Aquatics Center We're looking for enthusiastic individuals to join our Summer Member Experience team, where you'll dive into a world of fun while delivering top-notch service to our members and guests.

Responsibilities:

  • Greet guests with a warm smile and a friendly hello as they arrive and leave.
  • Show off your excellent guest service skills, both in-person and over the phone, making every interaction a memorable one. Exceptional guest service is at the core of what we do at the JCC and this starts with you
  • Assist with visitor inquiries, checking in guests, and providing information about our awesome facilities and programs.
  • Build lasting relationships with our regulars, going the extra mile with handwritten thank-you notes and personalized follow-ups.
  • Identify emergencies, incidents, etc., and follow appropriate procedures to resolve any issues.
  • Work collaboratively with the Member Experience Director to assist in projects and identify areas of need throughout the summer.

Qualifications:

  • Excellent interpersonal skills to make each interaction memorable and helpful.
  • Proficency with Microsoft Office applications and a willingness to learn new systems.
  • Strong executive functioning skills; multitasking and prioritizing while maintaining attention to detail.
  • Strong conflict resolution skills.
  • A willingness to take on new challenges with a splash of enthusiasm


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