North America Member Engagement Rep.
2 weeks ago
About IAAPA
Inspiring each other to move the attractions industry forward.IAAPA is the premier trade association representing the diverse and ever-changing attractions industry. For over a century, we have connected companies of all sizes and people of all levels to provide meaningful experiences for their guests around the world.
IAAPA hosts global events and conferences that spread successful ideas and practices. We also provide valuable tools and resources that make all our businesses smarter, safer, and more profitable while delivering guest experiences that surprise and delight.
Founded in 1918, IAAPA represents leading industry attractions and supplier companies, consultants, and individual members from more than 100 countries. Members include professionals from amusement parks, theme parks, attractions, water parks, resorts, family entertainment centers, zoos, aquariums, science centers, museums, cruise lines, manufacturers, and suppliers.
About the Team
If your passion is to create, design, and offer a unique experience to our members, this is the team you belong to. Your creativity, drive, and desire to take care of our global members will be the flagship that leads to the success of the IAAPA’s mission.
Key Areas of Responsibility:
The Membership Engagement Representative will collaborate with the Membership Manager and colleagues on the North American Membership team to serve IAAPA Members within IAAPA’s North American region. The Membership Engagement Representative will primarily correspond with IAAPA members through phone and email to assist IAAPA members with various types of inquiries including but not limited to: new member inquiries, assistance with renewing IAAPA membership, updates to IAAPA company membership rosters and ensuring IAAPA members receive their full access to membership benefits. The Membership Engagement Representative will assist members with access to their membership account on IAAPA.org and member pricing at IAAPA events and expos. The Membership Engagement Representative will collaborate with the Membership Manager and peers on the team to recognize and celebrate IAAPA members.
Job Title: Membership Engagement Representative
Hours: Full time
Location: HQ – Orlando, Florida
Essential Duties and Responsibilities:
- Assist IAAPA Members through phone and email, directing member requests and assisting with relevant system functions: membership password resets, troubleshooting member pricing for IAAPA events, and updates to company membership rosters.
- Coordinate all activities relative to member application processing, reviewing incoming applications inputting new member data into the membership database, invoicing and follow-up with payment information
- Work with the accounting / finance department regarding membership payments and activation
- Coordinate all activities relative to new member orientation processing including the distribution of orientation letters, membership certificates and cards, and new member kits
- Coordinate all activities relative to the annual membership renewal campaign, including invoicing and renewal follow-up
- Recognize important membership anniversaries and milestones
- Facilitate and coordinate activities relative to the member recognition program
- Support and coordinate the reporting needs for membership assisting regional offices with additional membership reporting data, and general overall member reporting needs for other departments
- Maintain the accuracy and integrity of all membership data files; implements quality control mechanisms; performs data entry and oversees the data entry process; recommends and implements policies, procedures, and guidelines for data entry when necessary
- Develops and produces accurate and timely routine and special reports, and data retrievals for staff as needed, and is the point person for managing custom reporting requests
- At IAAPA Expo, participates in the staffing of IAAPA Member Central, the main source of membership assistance for attendees
Qualifications:
- Detailed understanding of database functions and utilization
- Understanding of data reporting
- Effective communicator of the written and spoken word
- Excellent computer skills
- Excellent customer service skills
- Bilingual/Spanish preferred, but not required
- Proficiency in working with Microsoft Office
- Knowledge of various database software such as SalesForce/Fonteva preferred
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