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IT Help Desk-Fast Response

2 months ago

DeKalb, United States Courser Full time
Job DescriptionJob Description As a Fast Response Engineer, you hold a key role in the growth and success of our organization. You have a few primary responsibilities:
  • The Client experience
  • On-site / Remote service
  • Documentation of Client networks
  • Training Clients on basic IT, security, and productivity best practices   
  • Finding Business IT solutions

You will be accountable for:
  • Installation, configuration, troubleshooting and customization of MS Office Suite applications per customer's preferences  
  • Configure file, print and remote access services  
  • Administration, including add/remove users and groups, configure file permissions, check event logs, configure and restore from backup 
  • Backup Maintenance  
  • Ability to provide accurate time estimates for how long a task will take  
  • Ability to quickly learn new technologies through the use of self-study materials and intuition  
To be successful, you have:
  • Experience required with Windows desktop operating systems 
  • Understanding of TCP/IP and troubleshooting Internet connectivity  
  • Experience with routers and firewalls  
  • Experience with Terminal Services 
  • Understanding of relationship between switches, patch panels and connecting nodes to a network  
  • Understanding of DNS services  
  • Working Knowledge of Non-Cisco Firewall Technologies - SonicWALL, Linksys, NetGear  
  • Working Knowledge of Wireless Technologies  
Credentials and Experience:
  • Education in Networking is great, but experience, passion and culture will win the day
  • Net+ are required within the first 180 days of hire

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