Customer Service Representative

2 weeks ago

Nashville, United States PrideStaff Full time
Job DescriptionJob Description

 

CUSTOMER SERVICE REPRESENTATIVES NEEDED FOR COMPANY IN THE NASHVILLE AREA

GENERAL SUMMARY OF DUTIES – The Customer Service Department serves as the primary contact by facility personnel seeking to resolve daily issues and concerns. The Customer Support Representative (CSR) functions as “account representatives” through assignment to customer facilities. Customer Support Representatives will establish rapport with customers in efforts to develop confidence and will relate to issues with empathy and urgency while focusing on customer relationships with timely and frequent follow up. Each Customer Support Representative is responsible for answering and logging all incoming customer communications via telephone, email and/or fax, identifying or trouble-shooting potential issues and rectifying existing problems in a timely manner. The CSR is expected to maintain general competencies specific to all aspects of services (e.g. - Purchasing, Accounts Payable, Internal Control, Warehouse).

SUPERVISOR – Customer Service Supervisor

SUPERVISES – N/A

DUTIES INCLUDE BUT ARE NOT LIMITED TO:

  • Establish a call program/schedule to solicit facility account concerns
  • Identify, trouble-shoot and resolve issues presented to Customer Service in a timely manner
  • Establish and maintain rapport through effective communication and timely follow-up with customers, coworkers, management, and outside agencies
  • Answer and log all incoming customer telephone calls, emails and/or faxes to the Customer Service Department pertaining to all aspects of operations (e.g. - Purchasing, Accounts Payable, Internal Control, Warehouse, etc)
  • Notify Customer Service Supervisor of any unresolved issue and request assistance as necessary
  • Maintain the strictest confidentiality regarding patients according to policy and procedures
  • Perform other duties as assigned
  • Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement” as well as the "Core Values"

KNOWLEDGE, SKILLS, & ABILITIES:

  • Communication – communicates clearly, concisely and in a timely manner
  • Customer Focus – establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations
  • General background and understanding in Accounts Payable, Purchasing, Internal Control, Warehouse and Pharmacy
  • PC skills – demonstrates proficiency in Microsoft Office applications
  • Basic skills – able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately
  • Policies & Procedures - articulates knowledge and understanding of organizational policies, procedures and systems

EDUCATION

  • High school diploma or GED required
  • Associates degree or higher preferred EXPERIENCE

One year Customer Service experience and two years general Accounts Payable or Purchasing experience preferred.

CERTIFICATE/LICENSE – N/A

Company DescriptionPrideStaff is a national staffing organization, delivering innovative solutions to the challenges employers face every day. Over the years, PrideStaff has been a consistent industry leader, developing technology and service processes that allow our organization to deliver superior performance. With locations across the United States, we're well positioned to partner with clients and candidates to ensure a successful match of employee talent with customer needs. When it comes to your success, we leave nothing to chance

Our Mission: Consistently provide client experiences focused on what they value most.Company DescriptionPrideStaff is a national staffing organization, delivering innovative solutions to the challenges employers face every day. Over the years, PrideStaff has been a consistent industry leader, developing technology and service processes that allow our organization to deliver superior performance. With locations across the United States, we're well positioned to partner with clients and candidates to ensure a successful match of employee talent with customer needs. When it comes to your success, we leave nothing to chance \r
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Our Mission: Consistently provide client experiences focused on what they value most.

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