Front Desk/Resident

1 week ago

Louisville, United States Brownsboro Park Retirement Community Full time
Job DescriptionJob Description

3rd Shift Thursday, Friday, & Saturday.

Part-Time

Excellent 401k Match and Prorated PTO for Qualified Part-time

Basic Qualifications

Education/Training: A high school diploma or equivalent preferred. Must be 18 years of age.

Skill(s): Moderate mathematical, reading and writing skills; proficient interpersonal relations and communicative skills; ability to stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing up to 75 pounds; manual dexterity; auditory and visual skills; ability to follow written and oral instructions and procedures.

Experience: Prior experience in related clerical/receptionist/security positions preferred but not required.

General Responsibilities

The primary function of this department is to provide and respond to the needs of the residents at Brownsboro Park and to maintain building and ground security. This position must demonstrate excellent customer service to residents, guests, vendors, and co-workers. This department is an extension of the administrative office and must act accordingly during all shifts in the building. It provides general office support with a variety of clerical activities and related tasks. This position will be responsible for answering incoming calls, directing calls to appropriate associates, mail distribution, and flow of correspondence.

Standard Requirements

1. Supports the Mission, Values and Vision of Brownsboro Park Retirement Community.

2. Is knowledgeable of resident rights and ensures an atmosphere which allows for the privacy, dignity and well-being of all residents in a safe, secure environment.

3. Supports, cooperates with, and implements specific procedures and programs for resident and building safety, confidentiality, quality assurance and regulatory compliance, and policy compliance to provide an environment free from harassment, discrimination, and illegal activity.

4. Maintains professional conduct; supports and participates in constructive teamwork; communicates appropriately and tactfully with staff, management, and residents; and promotes positive relations with our residents and their families.

Essential Duties and Task List

1. Greet each resident, guest, vendor, and employee to Brownsboro Park.

2. Receive and communicate correspondence and phone calls from residents, guests, and vendors including rent, work orders, meal orders, meal reservations, room service, etc.

3. Call residents who are unaccounted for after each meal to make sure they received their meal for the day.

4. Handle any work order, within the employee’s ability, that cannot wait for the maintenance department – i.e., light bulbs, toilets, slippery floors, broken glass, etc.

5. Monitor security system monitor and maintain a logbook of activities and information that needs communicating to the following shifts.

6. Respond to all emergencies by contacting designated staff and/or calling 911 as necessary. Record incident reports when residents use the pull cord or call the front desk for assistance.

7. Regularly update resident emergency information book and phone directory and maintain resident files according to the guidelines and requirements of HUD and Brownsboro Park policy.

8. Maintain and manage resident sign-out book noting when they left, their destination and anticipated return.

9. Enlarge dining room menus, copy for distribution by the security staff, and oversee the distribution of company memos, bulletins, and event schedules.

10. Notify administrator or on-call personnel when an inquiry is made during non-business hours.

11. Any other duties as assigned.

Security and 3rd Shift Tasks

12. Maintain cleanliness and appearance of front lobby, main entrance, and side entrance throughout the shift.

13. Complete security inspections on all three floors, the kitchen and dining room according to procedures.

14. Make coffee on 3rd shift by 6:00am.

15. Any other duties as assigned.

Other Duties

1. Perform tasks which are supportive in nature to the essential functions of the job, but which may be altered or redesigned depending upon individual circumstances.

Equipment/machines used in the performance of this job

The incumbent must maintain skills necessary to safely and efficiently operate the following equipment and machines used in the performance of this job:

1. Telephone, time clock, computer if necessary and/or assigned. Understand equipment shutoffs in case of emergency.

 

Company DescriptionBrownsboro Park Retirement Community is an independent living senior community located in Louisville, KY. Qualified candidates must have a friendly, energetic, and motivating personality, and display a solid, service-oriented work ethic and history. We offer competitive compensation and benefits, flexible scheduling, employer provided meals, and a quality work environment. If you have a strong passion for helping seniors, apply today.Company DescriptionBrownsboro Park Retirement Community is an independent living senior community located in Louisville, KY. Qualified candidates must have a friendly, energetic, and motivating personality, and display a solid, service-oriented work ethic and history. We offer competitive compensation and benefits, flexible scheduling, employer provided meals, and a quality work environment. If you have a strong passion for helping seniors, apply today.

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