Medical Receptionist

1 month ago

Melbourne, United States Neuro Full time
Job DescriptionJob Description

We are seeking a highly organized and friendly Medical Receptionist to join our team. As the first point of contact for our patients, you will play a crucial role in ensuring a positive experience for everyone who visits our facility. The ideal candidate will have excellent communication skills, a professional demeanor, and the ability to multitask in a fast-paced environment.

Key Responsibilities:

  • Patient Interaction:

    • Greet patients and visitors with a warm and welcoming attitude.
    • Check-in patients, verify and update patient information.
    • Answer phone calls, schedule appointments, and manage the appointment calendar.
    • Assist patients with paperwork, including insurance forms and medical histories.

  • Administrative Duties:

    • Maintain patient records and ensure all information is accurate and up to date.
    • Process insurance verifications and authorizations.
    • Collect payments, co-pays, and manage billing inquiries.
    • Handle correspondence, including emails, faxes, and mail.

  • Office Coordination:

    • Ensure the waiting area and front desk are tidy and organized.
    • Order and manage office supplies.
    • Assist medical staff with administrative tasks as needed.
    • Coordinate with other departments to ensure seamless patient care.

Qualifications:

  • High school diploma or equivalent; additional education or certification in office administration or healthcare is a plus.
  • Proven experience as a receptionist, preferably in a medical or healthcare setting.
  • Strong organizational and multitasking skills.
  • Excellent verbal and written communication skills.
  • Proficiency in using office management software and MS Office.
  • Knowledge of medical terminology and billing processes is an advantage.
  • Ability to maintain confidentiality and handle sensitive information with discretion.
  • Friendly and professional demeanor, with a focus on patient care and satisfaction.

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