Technician Customer Service
4 weeks ago
TYPE: Direct hire Opportunity; Monday - Friday; 100% in office
TECHNICIAN CUSTOMER SERVICE REP RESPONSIBILITIES:
- Develop positive customer relationships by providing exceptional customer service.
- Processing quotes and estimates for customers in a timely fashion
- Create service tickets, ensuring orders are entered accurately
- Work closely with the commercial sales department daily
- Invoice open orders & manage those invoices through their lifecycle
- Work with vendors to source/cost materials
- Manage open orders and assists with collections
- Assist with setting the commercial service schedule
TECHNICIAN CUSTOMER SERVICE REP QUALIFICATIONS:
- HS Diploma or equivalent required
- Must have minimum 2 year customer service experience, ideally in an mechanical company environment
- Previous estimating and quoting experience is a plus
- Must have great communication skills and a courteous telephone manner
- Strong time management skills and the ability to multi-task in a fast-paced environment
- High level of attention to detail
- Excellent attendance record
- Must be proficient with Microsoft Office applications
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