Working from Home Customer Service Specialist II
2 weeks ago
** Working from Home Customer Service Specialist II (Authorizer)**
** Greenville, MS**
For more than 40 years, American Home Shield has protected homeowners by providing affordable protection against home system component and appliance breakdowns. As the leader in the home warranty industry, we have a network of more than 11,000 pre-screened home service contractors and 45,000 professional technicians that provide convenient, reliable expert service to our customers.
American Home Shield Authorizers play a very important front-line role interacting with our valued customers regarding their home warranty plan coverage.
This fast paced role is based in one of our Customer Contact Centers across the country. In this role you are interpreting contracts and coverage for inquiries from customers, technicians, and contractors related to HVAC, appliance and other home systems; authorizers often work across departments and utilize multiple resources to effectively resolve inquiries for our customers.
Here are a few specifics of what you would be doing each day:
* Approving initial diagnosis of issues reported by customers
* Authorizing repair (or replacement) of systems or appliances covered by the plan
* Negotiating pricing with contractors
* Coordinating appropriate follow-up with customers or contractors to ensure issues are resolved satisfactorily
* Informing customers of non-covered claims and effectively explaining the reason why
* Providing your technical knowledge and expertise to other colleagues
* High school diploma or GED is required
* Prior customer service or related experience is preferable
* Experience with HVAC and other mechanical systems highly desirable
* You are able to effectively interpret home warranty plans, contract coverage, etc.
* You enjoy engaging with customers and providing quality service
* You are good at solving problems and explaining solutions
* You are effective at conflict resolution
* You excel at de-escalating upset or frustrated customers
* You thrive in a fast paced environment where multi-tasking is necessary
* You have strong communication skills interpersonal and written
* You have solid computer skills including having worked with Microsoft Office products
In addition to being part of a great brand with an exciting future, here are some other highlights of what we offer members of the AHS Team.
* Comprehensive training, all paid by the company
* Very competitive compensation program
* Opportunities for advancement and career growth including paths into management level roles
* Medical, dental and vision coverage + discounts on ServiceMaster brands
* Short/long-term Disability and Life Insurance
* Paid time off
Disclaimer
The above statements are intended to describe the general nature of the work being performed by employees assigned to this classification; they are not an exhaustive list of all responsibilities, duties and skills required for the position.
American Home Shield and ServiceMaster are committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.
#INCSCTN
Frontdoor is a company thats obsessed with taking the hassle out of owning a home. With services powered by people and enabled by technology, it is the parent company of four home service plan brands: American Home Shield, HSA, Landmark and OneGuard, as well as AHS Proconnect , an on-demand membership service for home repairs and maintenance, and Streem, a technology company that enables businesses to serve customers through an enhanced augmented reality, computer vision and machine learning platform. Frontdoor serves more than two million customers across the U.S. through a network of more than 16,000 pre-qualified contractor firms that employ over 45,000 technicians. The companys customizable home service plans help customers protect and maintain their homes from costly and unexpected breakdowns of essential home systems and appliances. With nearly 50 years of experience, the company responds to over four million service requests annually (or one request every eight seconds).For more details, visit frontdoorhome.com.
Job Category: Operations
ID: R0015409
Frontdoor is a company thats obsessed with taking the hassle out of owning a home. With services powered by people and enabled by technology, it is the parent company of four home service plan brands: American Home Shield, HSA, Landmark and OneGuard, as well as AHS Proconnect , an on-demand membership service for home repairs and maintenance, and Streem, a technology company that enables businesses to serve customers through an enhanced augmented reality, computer vision and machine learning platform. Frontdoor serves more than two million customers across the U.S. through a network of more than 16,000 pre-qualified contractor firms that employ over 45,000 technicians. The companys customizable home service plans help customers protect and maintain their homes from costly and unexpected breakdowns of essential home systems and appliances. With nearly 50 years of experience, the company responds to over four million service requests annually (or one request every eight seconds). For more details, visit
.
-
Customer Service Rep II
4 weeks ago
Greenville, United States Hubbell Lighting Full time**Customer Service Rep II** **Location:** Greenville, SC, US, 29607 **Duties and Responsibilities** **- A two-year college degree or an equivalent combination of education and experience is required.** **- Two (+) years of business experience with significant exposure to Customer Service is preferred.** **- A certain degree of creativity and latitude...
-
Customer Service Advocate II
2 days ago
Greenville, United States BlueCross BlueShield of South Carolina Full timeProvides prompt, accurate, thorough and courteous responses to all customer inquiries. Inquiries may be non-routine and require deviation from standard screens, scripts, and procedures. Performs research as needed to resolve inquiries. Description Po Customer Service, Advocate, Service, Processing, Retail, Healthcare, Customer, Research
-
Greenville, United States Prisma Health Full timeThe Customer Service Specialist works under the immediate supervision of supervisors/managers in Patient Financial Services (PFS) performing tasks of moderate to difficult complexity relating to both hospital and physician accounts. Customer Service Customer Service Specialist, Customer Service, Billing, Processing Specialist, Office, Remote, Retail,...
-
Mobile Service Mechanic
1 week ago
Greenville, United States Home Depot Full timeCandidates must reside within a 20-mile radius on Greenville, SC Schedule: Monday - Friday 7:00am - 3:30pm (1 week/month shift changes to include a Saturday Position Purpose: The Mobile Service Mechanic maintains a fleet of Home Depot-owned rental equipment, by conducting routine visits to Home Depot stores and customer job sites within their market. These...
-
Greenville, United States East Carolina University Full timeAdvertising Department STUDENT INVOLVEMENT & LEADERSHIP Academic Term/ Year Summer 2024 Position Title Self-Help-Customer Service Specialist/ Welcome Center Receptionist Posting Number 06203 Position Number 06203 Student Job Category Student - Self-H Customer Service Specialist, Receptionist, Customer Service, Welcome Center, Specialist, Staff, Retail,...
-
Home Health Aide
6 days ago
Greenville, United States NeuroCare Home Health Full timeNeuroCare Home Health is devoted to helping those with spinal cord injuries. If you take pride in what you do and love to help others, then we are a perfect match. We Are Seeking: - Home Health Aide We Offer: - Competitive Weekly Pay! $15.00/hour - Daily Pay! - Vacation Time - Medical, Vision & Dental Insurance **Schedule**: - **7a-7pm part time**: -...
-
Fleet Service Specialist
2 weeks ago
Greenville, United States Hyster-Yale Materials Handling Inc Full timeJob TitleFleet Service SpecialistJob FamilyJob DescriptionPut a LIFT in Your Career! Hyster-Yale Group, Inc. (HYG), a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talented Fleet Services Specialist at our facility located in Greenville, NC.HYG designs, engineers, manufactures, sells and services...
-
Fleet Service Specialist
1 week ago
Greenville, United States Hyster-Yale Materials Handling Full timeJob Title Fleet Service Specialist Job Family Job Description Put a LIFT in Your Career! Hyster-Yale Group, Inc. (HYG), a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talented Fleet Services Specialist at our facility located in Greenville, NC. HYG designs, engineers, manufactures, sells and...
-
Fleet Service Specialist
4 days ago
Greenville, United States Hyster-Yale Materials Handling Full timeJob Title Fleet Service Specialist Job Family Job Description Put a LIFT in Your Career! Hyster-Yale Group, Inc. (HYG), a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talented Fleet Services Specialist at our facility located in Greenville, NC. HYG designs, engineers, manufactures, sells and...
-
HVAC Service Technician
2 weeks ago
Greenville, United States Emcor Inc Full timeAbout Us:EMCOR Services/Aircond, is the largest commercial and industrial heating, ventilating, and air-conditioning (HVAC) service company in the Southeast.For more than 80 years, Aircond has designed and delivered comprehensive HVAC solutions to businesses seeking to enhance their productivity and efficiency.Guided by three generations of family...
-
HVAC Service Technician
4 weeks ago
Greenville, United States EMCOR Group Inc. Full timeAbout Us: EMCOR Services/Aircond, is the largest commercial and industrial heating, ventilating, and air-conditioning (HVAC) service company in the Southeast. For more than years, Aircond has designed and delivered comprehensive HVAC solutions to businesses seeking to enhance their productivity and efficiency. Guided by three generations of family...
-
Credit Analyst II
3 weeks ago
Greenville, United States Fifth Third Full timeMake banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: The Credit Analyst II is primarily responsible for partnering with Portfolio Managers, supporting the daily duties of underwriting and monitoring credit while performing...
-
Inventory Control Specialist I
3 days ago
Greenville, United States Canon Business Process Services, Inc. Full timeOverview: The role of the Inventory Control Specialist I is to ensure that product is available for sale, to increase the turnover of dead and special-ordered product and identify and correct the reasons for inventory problems. Responsibilities: Replenishment of assigned inventory locations Contact supervisors to report issues and identify inventory needs...
-
Behavior Specialist.
1 week ago
Greenville, United States GeorgiaGov Full timeResponsibilities for the Behavior Specialist will include but not be limited to the following: □Assesses current crisis, identifies behaviors associated with the crisis and works in conjunction/consultation with other professionals and paraprofessionals to identify supports needed. □Act as client advocate in order to coordinate required services or...
-
HVAC Service Technician
1 week ago
Greenville, United States EMCOR Group, Inc. Full timeService and repair heating, ventilating, air conditioning and related environmental control systems utilizing knowledge of heating, refrigeration and, pipefitting theory. Class II will work with simple refrigerants, circuitry, and air distribution sy Service Technician, Service Tech, Technician, HVAC, Manufacturing, Retail, Repair, Controls
-
Guest Services Specialist
1 week ago
Greenville, United States Genesis Healthcare LLC Full timeGenesis HealthCare is one of the nation's leading providers of healthcare services from short-term to long-term care and a wide variety of living options and professional clinical services. We are changing how care is delivered by bringing together people like you -- passionate, highly skilled and motivated to make a difference. Why Genesis? We improve the...
-
Behavior Specialist
6 days ago
Greenville, United States State of Georgia Full timeThe individual in this role will serve as a member of the Intellectual Developmental Disabilities Crisis Support team. The focus of this program is to provide time-limited home and community based crisis services that support individuals with intellectual developmental disabilities in the community. An essential component of this program is the assessment of...
-
Commercial Client Specialists II
6 days ago
Greenville, United States Truist Financial Corporation Full timeThis is not a remote position - candidate will be located in Greenville, Columbia, or Charleston, or Spartanburg commercial office - - Under limited supervision, provide sales, service and loan support to Relationship Managers, Commercial Credit staf Client Specialist, Relationship Manager, Commercial, Specialist, Relationship, Support, Banking, Business...
-
Magnetic Resonance Imaging
2 weeks ago
Greenville, United States Vidant Health Full timeJob Description ECU Health About ECU Health Medical Center ECU Health Medical Center, one of four academic medical centers in North Carolina, is the 974-bed flagship hospital for ECU Health and serves as the primary teaching hospital for The Brody School of Medicine at East Carolina University. ECU Health Medical Center has achieved Magnet designation...
-
Community Outreach Specialist
3 weeks ago
Greenville, United States EverHeart Hospice Full timeJob DescriptionJob DescriptionSummary of Position: The Community Outreach Specialist is responsible for building relationships with key contacts at the assisted living facilities, nursing home facilities, hospitals, and physician offices for adding clients to State of the Heart Care programs. The Community Outreach Specialist is responsible for educating the...